6/10 Okay
Nicola, GATINEAU
Business traveller
15 Feb 2024
Liked: Amenities
It’s an amazing location and the rooms have a lovely view, and staff were generally nice. The room was not well maintained. There were some issues with the shower. The first day the shower gel was empty !
Then they forgot to refill my Nespresso since I stayed at the executive room. Also, I asked for later checkout (8 PM) and they charged me 100$ extra. I asked to stay an extra hour since my flight was at 1:30AM and they refused ! They said they’d have to charge me a full night. I ended up staying in the lobby for an hour and a half. They never asked me about my experience upon checkout. They don’t value their customers and their relationship is very transactional. The room smelled like cigarettes although it said that it was smoke free and I had to put up with the smell. And finally, their security were intrusive at some moments. When I arrived the scanner did not work so they kept me waiting for 10 minutes, then they went through my stuff. One time, they did a body scan. Which was unnecessary and made me feel uncomfortable.
Nicola
Stayed 3 nights in Feb 2024