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2 Rue du Comte Roger, Carcassonne, Aude, 11000
  • Popular LocationAude Gate1 min walk
  • Popular LocationNarbonnaise Gate2 min walk
  • Popular LocationChateau Comtal3 min walk
  • AirportToulouse (TLS-Blagnac)68 min drive

Room options

View all photos for Superior Triple Room

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Superior Triple Room

10/10 Exceptional
  • Sleeps 3
  • 3 Twin Beds OR 1 Double Bed and 1 Twin Bed

View all photos for Classic Room

Classic Room

Classic Room

9.2/10 Wonderful
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Twin Room

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Superior Twin Room

10/10 Exceptional
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Superior Double Room

8.3/10 Very good
  • Sleeps 3
  • 1 Double Bed

View all photos for Family Room

Family Room

Family Room

  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Junior Suite

  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

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About the area

Carcassonne

Central Carcassonne getaway .With a stay at this City of Carcassonne hotel, you'll be steps from Aude Gate and School Museum. Narbonnaise Gate and Chateau Comtal are also within half a mile (1 km).

What's nearby

  • Historic Fortified City of Carcassonne - 1 min walk
  • Aude Gate - 1 min walk
  • Narbonnaise Gate - 2 min walk
  • Chateau Comtal - 3 min walk
  • Theatre Jean Deschamps - 4 min walk

Getting around

  • Carcassonne Station - 6 min drive
  • Carcassonne (CCF-Pays Cathare) - 17 min drive

Restaurants

  • ‪Restaurant Adelaïde - ‬2 min walk
  • ‪Le Trouvère - ‬1 min walk
  • ‪Restaurant la Barbacane - ‬2 min walk
  • ‪L'Escargot - ‬2 min walk
  • ‪La Taverne du Chateau - ‬1 min walk

About this property

Hôtel Le Donjon - Coeur de la Cité Médiévale

4-star hotel near Aude Gate
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business center and meeting rooms.

Public spaces have free WiFi. Multilingual staff, tour/ticket assistance, and a garden are also featured at the business-friendly Hôtel Le Donjon - Coeur de la Cité Médiévale. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Carcassonne hotel.

  • 61 guestrooms or units
  • 3 levels
  • 3 buildings
  • Meeting rooms
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • 1 conference room
  • Dining venue
Hôtel Le Donjon - Coeur de la Cité Médiévale offers 61 accommodations with minibars and laptop-compatible safes. Each accommodation is individually decorated. This Carcassonne hotel provides complimentary wireless Internet access.

Bathrooms include bathtubs or showers and hair dryers. Business-friendly amenities include desks along with free local calls (restrictions may apply). Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

Languages

English, French, Spanish

Property amenities

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured uncovered valet parking on site (EUR 22 per night; includes in/out privileges)
  • Limited onsite parking
  • Electric car charging station on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–10:30 AM: EUR 16 for adults and EUR 8 for children
  • 1 restaurant
  • 1 bar
  • Room service available

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • In-room accessibility
  • Stair-free path to entrance
  • 4 stairs to reach property
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 23-inch TV

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Desk
  • Free local calls
  • Individually decorated
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Soundproofing

Policies

Check-in

Check-in start time: 4:30 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must transfer via Shuttle to the property; guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking
Guests will receive an email 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival

Renovations and closures

The property is closed between December 3 and January 20.

Access methods

Staffed front desk

Pets

  • Pets: EUR 12 per pet, per night
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.89 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 16 for adults and EUR 8 for children
  • Uncovered valet parking fee: EUR 22 per night (in/out privileges)
  • Pet fee: EUR 12 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 18 years old. Guests must contact this property in advance to reserve cribs/infant beds. This property accepts Visa, Mastercard, American Express, JCB International, Eurocard, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions. <

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Best Western Donjon
Best Western Donjon Carcassonne
Best Western Donjon Hotel
Best Western Donjon Hotel Carcassonne
Best Western Carcassonne
Best Western Hotel Carcassonne
Carcassonne Best Western
Best Western Donjon Remparts Hotel Carcassonne
Best Western Donjon Remparts Hotel
Best Western Donjon Remparts Carcassonne
Best Western Donjon Remparts
Best Western Le Donjon Les Remparts

Hôtel Le Donjon - Coeur de la Cité Médiévale Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 567 out of 1004 reviews" "
Rating 8 - Good. 328 out of 1004 reviews" "
Rating 6 - Okay. 78 out of 1004 reviews" "
Rating 4 - Poor. 19 out of 1004 reviews" "
Rating 2 - Terrible. 12 out of 1004 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, empathetic, overall amazing hotel and staff.
This was our 3rd time in Carcassone and our 2nd time at Hotel Le Donjon. We had a really rough vacation in general as my family was ill with the stomach flu, all at different times of our trip (before and during our visit to Carcassone). Our first of two nights in Carcassone was when my husband fell VERY ill with the stomach flu and he was bedridden. When it was time to check out, there was no way he could get out of bed or walk, so we booked him an extra night to recover while me and the kids went on to the next place (Toulouse). While he was there alone, the staff was very kind and helpful and even helped bring him water and whatever else he needed. I had a very difficult experience with our hotel in Toulouse who showed us no grace at all for what we were put through, and it made us appreciate the staff at Hotel Le Donjon even more. When I came the next day to pick up my husband, they allowed him to stay in the room 2 hours past checkout at no charge and there was a car service that took us to the parking lot since he could barely walk. They really empathized with us and did what they could to help and it really meant the world to us. We always take our friends visiting from out of the country to Carcassonne, and no doubt we'll be back to give them the business over anyone else there. Thank you again.
Stayed 2 nights in Feb 2024

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night visit
In the centre of the old city so well placed for sightseeing early and late to avoid the crowds
Stayed 1 night in Feb 2024

6/10 Okay

shirleen

Travelled with family
Good location
Stayed 1 night in Feb 2024

8/10 Good

patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Barry

Liked: Cleanliness, property conditions & facilities, room comfort
Comfort in the "heart".
The hotel and staff are wonderful. The staff was very helpful. The breakfast buffet was a good value in my opinion. The parking for the hotel is simple and easy to get to...just do not follow Google maps to hotel, rely on the information the hotel gives you! I have a specific complaint regarding our room, #28, this room is directly above the restaurant/breakfast room and we were distracted by the late night noise from the service taking place the night before and a bit distressed by the wafting smell of burnt toast in the morning. Also, there are no electrical outlets near the bed on either side, the front desk was able to lend us an extension cord for the devices we needed to use bedside. The view from the room was great and the bed comfortable and room large.
Stayed 1 night in Dec 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing hotel awesome staff
The Hotel was a beautiful, spotless and amazing place in the center of the ancient walled city. It is run by a woman named Madame Anne who is an absolute angel. I had an unpleasant incident arrg
Stayed 2 nights in Dec 2023

8/10 Good

Matthieu, casselberry

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel and stuff
Stayed 1 night in Dec 2023

10/10 Excellent

Bernard

Liked: Cleanliness, property conditions & facilities, room comfort
Wonderful hotel
Wonderful location in the middle of the city. Parking is tricky so be sure to call ahead to figure out parking. We ate dinner at the restaurant at the hotel, excellent food and service.
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Great location, needs some renovation.
The location of this hotel is perfect. The lobby is lovely; however, the rooms need some renovation, specifically the bathroom. The grout between the shower tiles is stained, giving it an unclean look. The shower door is rusty.
Stayed 3 nights in Oct 2023

10/10 Excellent

Anne, Albuquerque

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely location from which to enjoy the medieval city
Stayed 1 night in Oct 2023