2/10 Terrible
Ebony H., summerfield,usa
14 Jan 2024
Liked: Cleanliness
NO HOT WATERR!!!
The experience was terrible i have never booked through someone and we had to shower/bath in cold water and we was staying in/near lake tahoe which was cold and snowing. We came in on Wednesday I called that same day/night about the hot water issue they couldn’t send noone out until the next day. Tuesday came the guy came out and said something needed to be replaced but he turned it up so we can at least get 5-10 of shower time until plumber comes out on Wednesday. Wednesday come and plumber comes out said he fixed it tried shower that night still didnt work we had to go shower somewhere else. Thursday i called and texted and called stating about the water still isnt working it is COLD!!! Here it is now Saturday at this point im super upset cause i have little ones and im not going to keep going somewhere else to get cleaned up in which i paid for this place. I called and informed them i need a reimbursement of somekind at least 30% We are gonna have issues of my cost or something the lady stated she will pass on the office manager and someone will call back. GUESS WHAT NEVER GOT THAT CALL AND we are now leaving and we didnt stay their at that property Saturday due to the cold water issues and other things tv freezes only 1 tv in the whole entire home. This was a complete disaster staying at this location
Ebony H.
Stayed 4 nights in Jan 2024