6/10 Okay
Rhonda
Travelled with family, Travelled with pets
21 Jan 2024
Liked: Cleanliness
Disliked: Staff & service, amenities
I like to start with the positive always. The beds were comfortable, sheets were clean. The bathroom was limited in any toiletries. sometimes you depend on small containers, you don’t want to bring large from home with you.
I checked in on the coldest day thus far in North Georgia, howling winds, low teens.
I arrived after several hours driving, with a dog with me and my sister.
I asked the front desk clerk if I could go ahead and check in prior to 3 pm, This was at 2pm., if a room was ready. He said rooms were available, but I would be charged additional if I wanted to check in at this time. So, I went back out and sat in my car for an hour, I felt unnecessarily, as the hotel clearly had vacancies. When I went back in, the shift was changing, and the second clerk was very demanding about where I parked my car. I did comply ,but that was a first for me, as well the prior situation with the check in.
Later in the evening my sister and I returned from a wedding we attended. My sister asked the front desk if there were any tea bags for hot tea. She was told emphatically no!!
The next morning we got coffee in the lobby, a rack filled with tea bags was there.
Also, wasn’t noted on their reservations page about fee for my dog. I expected that, it should have been included with the quote for the room.
My stay there was the oddest I have experienced. I had routinely, easy requests, and was met with close to hostility. I would not stay there again.
Rhonda
Stayed 1 night in Jan 2024