2/10 Terrible
Duc
Travelled with family
6 Jan 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is nothing that I like about this hotel. Room sink and shower were broken and they still signed me in. I only stayed here for 2 nights and I have to move 3 times.
The front desk staff assigned another guess into the room where we are at while we are out.
I come back later in the night which was around 9:30 pm and noticed there was different people in our room.
Those strangers took our personal belongings and brought to front desk and front didn’t question until we got back to our room.
I was going through our room and found out the people in our room are cracked head and they doing crack in the room. The manager and front desk staff saw their guests doing drug but refused to call police. I didn’t see what they did to our belongings but we lost everything that are valuable. They put my personal belongings in a pillow case and handed it to the front desk and the people working just accepted it without question
I talked to hotel manager his name is Tarang Patel about how messy they they did to us. Manager agreed to not charge me for the nights and also gave us 2 more nights for next time if we in the area 🤔🤔🤔.” However, the hotel still charged me for that 2 nights 12/29-30 -2023”
Besides, manager also agreed to pay me 15,000 Choice points within 24 hours for what were stolen. It’s been a week now and I have not seen the points in my account.
I DO NOT recommend any one should stay at this hotel cause you may not know what gonna happen to you while you stay here.
Duc
Stayed 2 nights in Dec 2023