Excellent customer service, the pay later (in-person) option was useful for us, our room was very clean and well maintained, staff was cordial and willing to help us upon request, we enjoyed the breakfast buffet - the food was very good and offered a decent variety of options, bottled water is provided, and coffee/tea stations in each floor, their room service menu is also very good - we enjoyed a delicious dinner on one of our nights. We enjoyed our stay and the price was great for our purposes.
The manager was very kind and receptive and provided us with some travel options. We also booked our trips to Agra and Jaipur with them. Both trips over the course of two days were for the most part a positive experience - mainly due to our driver’s superb customer service and care (if you get Prem, you will not be disappointed). We preferred the tour guide that we got for Jaipur (Singh) - he was kind and patient (great photographer btw) and was willing to let us take in the experience rather than rushing us through it. Also, provided us with a wealth of information. The tour guide that we got for Agra was not very pleasant, the experience seemed kind of rushed - seemed like he was in a hurry and wanted us to skip everyone else which ended up upsetting other folks on the line for the Taj Mahal.
Overall, we recommend this place. The manager is flexible and transparent about the process. He will draw up a contract with you.
Our recommendation is to ask a lot of questions!