2/10 Terrible
Brenda
Business traveller, Travelled with partner
13 Feb 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Well talk about no customer service experience.
Got greeted with a long face with by the front desk.
After driving for a couple hours from a business trip. We checked in late around 11pm and I got was ID….
And went into an awkward silence until she says ok here is your room keys…..
Btw its our 1st time here I had to tell her… while where are your rooms located… oh turn that way …. ( Which way lady) I was just so exhausted I didn’t have the energy to engage in this poor service and I guess I would figure it out.
We get there it’s 1st loud in the hall way and then people are going up and down to pool and fitness center
So I said you know what let’s hit the casino people should be asleep by the time we return that was about 1am
Got back our neighbor had the TV full blast so I just put some calming music to get some sleep.
Nope 8am they are shampooing the carpet all morning
There goes my rest all morning hearing the machine was horrible I was just over it…..
Would I be back absolutely not… don’t be rude when people check in have some common courtesy of welcoming people ….there is times when people have to check in late but don’t be the grinch because you work the night shift.
Brenda
Stayed 1 night in Feb 2024