2/10 Terrible
Anthony, Old Trafford
Business traveller
7 Feb 2024
Liked: Cleanliness
Disliked: Staff & service
After a pleasant arrival and first nights sleep, prior to leaving the hotel i discussed at lrnght with the Manager Claudia from Sardinia. I explained that my travel arrangements had changed and i was heading to the United Nations offices, that i required a further nights stay. I was required to make a small transaction to confirm the reservation. Everything was fine approximately 6 hours later, on my return, i was informed that no rooms were available. I was shocked and explained that my luggage was still in my bedroom and that i had paid a deposit with Claudia iearlier in the morning. The man, eho previously explained that he had served in the American military didnt care and was ibnoxoius, rude and very unpleasant. After 1 hour of me trying to arrange alternative arrangements, the evening msnager called the police. I explained that i wanted to film events because it was extreme and i didn't want any grey areas with him lying to the police. The duty manager refused permission. Perhaps 15 minutes later the police arrived and i briefly explained the predicament. The police officer was polite and professional. After approximately 5 minutes the two police officers left the hotel reception and came outside where i was stood. I was shouted at and explocity told to move from the hotel. I explained that my luggage was in the bedroom and i hadn't done anything the officer shouted again, i had to leave. It was now approximately 01.30 and i had not wifi connection became of severe
Anthony
Stayed 1 night in Dec 2023
