6/10 Okay
nigel
31 Jan 2024
Liked: Cleanliness
Poor service
Hotel location is good, near beach and restaurants. Renovated rooms but fairly rough around the edges. Good amenities in rooms, including kitchenette.
Service is lacking. I had message from hotel via hotels.com unequivocally confirming early check in charge which I was prepared to pay. Front desk staff would not honour the terms and said charge was almost double the quoted rate. Hotel must honour its legal obligations and indeed a good hotel will go beyond that. This cost is many hours as we were not given a room until well after 3 pm.
nigel
Stayed 3 nights in Jan 2024