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Crossroads Inn & Suites

2.5 star property
Hotel near Ripley's Aquarium of the Smokies in Gatlinburg

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Photo gallery for Crossroads Inn & Suites

Seasonal outdoor pool
Seasonal outdoor pool
Room, 1 King Bed, Jetted Tub
Dining
Reception
Reviews
7.8

Good

Popular amenities

  • Breakfast includedBreakfast includedBreakfast included
  • PoolPoolPool
  • GymGymGym
  • Parking includedParking includedParking included
  • Air conditioningAir conditioningAir conditioning
  • LaundryLaundryLaundry

Explore the area

Map
Gatlinburg, TN
  • Popular LocationAnakeesta6 min walk
  • Popular LocationRipley's Aquarium of the Smokies7 min walk
  • Popular LocationGatlinburg Convention Center15 min walk
  • AirportKnoxville, TN (TYS-McGhee Tyson)67 min drive

Room options

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

8.6/10 Excellent
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed (Seasonal Fireplace)

Suite, 1 King Bed (Seasonal Fireplace)

Suite, 1 King Bed (Seasonal Fireplace)

8.2/10 Very good
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Jetted Tub

Room, 1 King Bed, Jetted Tub

Room, 1 King Bed, Jetted Tub

9.3/10 Wonderful
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible

Standard Room, 2 Queen Beds, Accessible

Standard Room, 2 Queen Beds, Accessible

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Fireplace

Standard Room, 2 Queen Beds, Fireplace

Standard Room, 2 Queen Beds, Fireplace

  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed, Fireplace

Studio Suite, 1 King Bed, Fireplace

Studio Suite, 1 King Bed, Fireplace

  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms

Apartment, 2 Bedrooms

  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible

Standard Room, 1 King Bed, Accessible

Standard Room, 1 King Bed, Accessible

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

8.9/10 Excellent
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Fireplace, Jetted Tub

Suite, 1 King Bed, Fireplace, Jetted Tub

Suite, 1 King Bed, Fireplace, Jetted Tub

7.7/10 Good
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Jetted Tub

Studio Suite, 1 King Bed, Jetted Tub

Studio Suite, 1 King Bed, Jetted Tub

  • Sleeps 3
  • 1 King Bed

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About the area

Gatlinburg

In Gatlinburg .Within a 10-minute walk of this Gatlinburg hotel, you'll find Ripley's Aquarium of the Smokies and Anakeesta. Great Smoky Mountains National Park and Gatlinburg Convention Center are also within 3 miles (5 km).

What's nearby

  • Anakeesta - 6 min walk
  • Ripley's Aquarium of the Smokies - 7 min walk
  • SkyPark - 13 min walk
  • Gatlinburg Convention Center - 15 min walk
  • Ole Smoky Moonshine Distillery - 15 min walk

Getting around

  • McGhee Tyson Airport (TYS) - 67 min drive

Restaurants

  • Subway - 7 min walk
  • Loco Burro Fresh Mex Cantina - 11 min walk
  • Tennessee Cider Company - 7 min walk
  • Ole Red - 3 min walk
  • Gatlinburg Brewing Company - 3 min walk

About this property

Crossroads Inn & Suites

Hotel near Ripley's Aquarium of the Smokies in Gatlinburg
Crossroads Inn & Suites offers its guests a seasonal outdoor pool, a fitness center, and a children's pool. Public spaces have free WiFi. There's an onsite 24-hour business center. Free breakfast is available daily. The business-friendly Crossroads Inn & Suites also features a vending machine, coffee/tea in a common area, and a fireplace in the lobby. Self parking is free.

Smoking is allowed in designated areas at this Gatlinburg hotel.

  • 1 building
  • 78 guestrooms or units
  • 4 levels
  • Breakfast available (free)
  • Business center (24 hours)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • Smoking in designated areas
Crossroads Inn & Suites offers 78 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. 55-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include bathtubs or showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Languages

English

Property amenities

Family friendly

  • Children's pool
  • Laundry facilities
  • Microwave
  • Refrigerator
  • Seasonal outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free self-serve breakfast available daily 7:00 AM–10:00 AM
  • Coffee/tea in common area(s)

Things to do

  • Children's pool
  • Fitness center
  • Seasonal outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator

Room amenities

Entertainment

  • 55-inch flat-screen TV
  • Cable channels
  • Premium channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Heating
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for USD 10.0 per stay.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Carte Blanche. Cash is not accepted. 

We should mention

  • The seasonal pool will open in April and close in September.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Crossroads
Best Western Crossroads Gatlinburg
Best Western Crossroads Inn
Best Western Crossroads Inn Gatlinburg
Crossroads Inn Gatlinburg
Crossroads Gatlinburg
Best Western Crossroads Hotel Gatlinburg

Crossroads Inn & Suites Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 393 out of 1069 reviews" "
Rating 8 - Good. 336 out of 1069 reviews" "
Rating 6 - Okay. 173 out of 1069 reviews" "
Rating 4 - Poor. 94 out of 1069 reviews" "
Rating 2 - Terrible. 73 out of 1069 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

timothy

Travelled with partner
Liked: Staff & service
perfect location walking distance to everything, the room was outdated and need to be redone, carpet worn and needing some tlc around the room.You do get a lot of road noise from the road behind the building you can hear in threw the roof vent so you need to run the air condition to drown it out.over all i was happy with the price,staff,location.just not real happy with the room condition. i would stay there again.
Stayed 3 nights in Apr 2024

6/10 Okay

Michelle

Business traveller
Liked: Cleanliness, staff & service, amenities
Overall, love the upgrades. However, the mattress was extremely uncomfortable.
Stayed 2 nights in Mar 2024

4/10 Poor

Priscilla

Liked: Cleanliness, staff & service
Blow dryer sparked and almost caught my hair on fire. I unplugged and reported it. Bed was hard as a rock. Thin towels.
Stayed 2 nights in Mar 2024

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a favorite place to stay. Have used it since before renovations and after. They are continuing to make improvments. Love it.
Stayed 3 nights in Feb 2024

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Recently updated, close to everything.
Stayed 1 night in Mar 2024

10/10 Excellent

Haley

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful location, lots of parking, clean room, affordable
Stayed 2 nights in Mar 2024

10/10 Excellent

Meagan

Stayed 1 night in Mar 2024

6/10 Okay

Cynthia

Liked: Room comfort
Disliked: Cleanliness
Stayed 1 night in Feb 2024

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for a overnight trip.
The room was perfect for the one night stay. The location was excellent we were able to walk to the places we wanted to go. The room was in very good condition when we arrived and very clean. I will definitely want to stay here again.
Stayed 1 night in Feb 2024

6/10 Okay

Angela

Liked: Cleanliness
Disliked: Property conditions & facilities