2/10 Terrible
Kristen
Travelled with family
17 Mar 2024
Disliked: Cleanliness, property conditions & facilities
We had two rooms for this property, one at the bottom of the mountain, and the other one at the top of the mountain the one at the top of the mountain, the room was buried, pretty clean, except for the phone had sticky stuff all over it. When we first got to the property, we had dinner reservations that we had to cancel because the main entry door into our cabin would not lock, so we had to wait for maintenance to come fix the lock then later that evening, the smoke/carbon monoxide detector was going off in the middle of the night. Had to go wait in our truck for an hour and a half while they fixed it the very next night at 3 AM it goes off again. Had to wait an additional 45 minutes for maintenance to come and pull the smoke detectors off the wall. The unit that we had at the bottom of the mountain was very noisy. Could hear everything in the rooms around us. We had a water leak in our room from the upstairs unit. Our room smells very musty and mildew. It’s dark like a cave with one window, looking at the playground parking lot . When I called to see if we could move to a different room due to the noise in the smell, that was not an option and was told as far as the noise goes just call security every time there’s a noise complaint this whole stay has been very frustrating. Not relax , and there’s been no accommodation for all the issues we’ve had. I would’ve been better off staying at a hotel.