10/10 Excellent
Kerrie
Travelled with family
17 Feb 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for 3 nights including 2 teenagers in a family room. Great to have a curtain to partition our beds off from theirs at night and give each other a little privacy.
The location worked very well for us - right opposite a shopping mall and a bus stop across the street also to take you into the centre or out of the city.
The staff were all very friendly and spoke great English to our relief!
The breakfast had a great range of hot and cold options - even a pancake making machine! All self service and everything was well labelled and we felt relaxed to help ourselves.
The only 2 small issues we had:
* because we booked through Expedia, we were not told that Geneva city offer tourists free public transport for their stay, and the passes are given either ahead of time or by the hotel on check-in. We only discovered a day into our stay that we were meant to get these. The staff on reception sorted our passes no problem but said it was due to booking through Expedia had been the issue.
* We hired a car (unaware of the offer for free public transport) and drove from the airport in the dark to the hotel. Coming from the direction of the airport, the hotel is on the left and the sat nav was insistent we should turn left, across the main road, to get into the hotel, however there were clearly signs saying we couldn't. As a result we lost about 20 mins driving around trying to get ourselves back towards the hotel. Not the hotel's fault but just a warning if driving!
Kerrie
Stayed 3 nights in Feb 2024