We've stayed here every year for the last 4 years, and this trip will be our last. First check in, no longer is there anyone on site to help with check in, now it's all done on a kiosk, and takes 10 times longer to get your key. Was also over charged on the room, but didn't have anyone to help assist in this. There was a vending machine with a sign that said to talk to the front desk if you need anything, but there's nobody at the front desk. Room was OK, but if you want an outlet to charge your phone plan on unplugging lights to free one up.