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Gran Melia Palacio de Isora

5.0 star property
5-star beachfront resort near Los Gigantes Marina

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Photo gallery for Gran Melia Palacio de Isora

3 outdoor pools, cabanas (surcharge), pool umbrellas
Hiking
Premium bedding, minibar, in-room safe, blackout drapes
9 restaurants, breakfast, lunch, dinner served; international cuisine
Premium bedding, minibar, in-room safe, blackout drapes
Reviews
8.8

Excellent

Popular amenities

  • All-inclusive
    All-inclusiveAll-inclusive
  • Restaurant
    RestaurantRestaurant
  • Bar
    BarBar
  • Room service
    Room serviceRoom service
  • Breakfast available
    Breakfast availableBreakfast available
  • Pool
    PoolPool

Explore the area

Map
Avenida Los Oceanos, s/n, Urb. La Jaquita, Alcalá, Guia de Isora, Tenerife, 38686
  • Popular LocationAlcala Beach8 min walk
  • Popular LocationLos Gigantes Marina8 min drive
  • Popular LocationLos Gigantes Beach15 min drive
  • AirportTenerife (TFS-Tenerife South)26 min drive

Room options

View all photos for Red Level Master Suite 2 Bedrooms Ocean View

Flat-screen TV

Red Level Master Suite 2 Bedrooms Ocean View

  • 116 sq m
  • Partial ocean view
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe Room Partial Sea View (2+1)

Premium bedding, minibar, in-room safe, blackout drapes

Deluxe Room Partial Sea View (2+1)

  • 48 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Red Level Suite Resort View

Premium bedding, minibar, in-room safe, blackout drapes

Red Level Suite Resort View

  • 68 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room (2+2)

Premium bedding, minibar, in-room safe, blackout drapes

Deluxe Room (2+2)

  • 48 sq m
  • Sleeps 4
  • 1 King Bed, 1 Twin Sofa Bed and 1 Twin Bed OR 2 Large Twin Beds, 1 Twin Sofa Bed and 1 Twin Bed

View all photos for Red Level Suite Ocean View

Flat-screen TV

Red Level Suite Ocean View

  • 68 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room Partial Sea View (2+2)

Premium bedding, minibar, in-room safe, blackout drapes

Deluxe Room Partial Sea View (2+2)

  • 48 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed, 1 Twin Sofa Bed and 1 Twin Bed OR 2 Large Twin Beds, 1 Twin Sofa Bed and 1 Twin Bed

View all photos for Deluxe Room (Front Sea View)

Beach/ocean view

Deluxe Room (Front Sea View)

  • 48 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Suite

Premium bedding, minibar, in-room safe, blackout drapes

Suite

  • 68 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedroom Master Suite

Premium bedding, minibar, in-room safe, blackout drapes

Two Bedroom Master Suite

  • 116 sq m
  • Sleeps 6
  • 1 King Bed, 2 Large Twin Beds and 1 Double Sofa Bed

View all photos for Suite (2+1)

Premium bedding, minibar, in-room safe, blackout drapes

Suite (2+1)

  • 68 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room (2+1)

Premium bedding, minibar, in-room safe, blackout drapes

Deluxe Room (2+1)

  • 48 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Suite (2+2)

Premium bedding, minibar, in-room safe, blackout drapes

Suite (2+2)

  • 68 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room Partial Sea View

Premium bedding, minibar, in-room safe, blackout drapes

Deluxe Room Partial Sea View

  • 48 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Deluxe Room (Front Sea View 2+2)

Beach/ocean view

Deluxe Room (Front Sea View 2+2)

  • 48 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed, 1 Twin Sofa Bed and 1 Twin Bed OR 2 Large Twin Beds, 1 Twin Sofa Bed and 1 Twin Bed

View all photos for Deluxe Room

Premium bedding, minibar, in-room safe, blackout drapes

Deluxe Room

  • 48 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Deluxe Room (Front Sea View 2+1)

Beach/ocean view

Deluxe Room (Front Sea View 2+1)

  • 48 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Deluxe Family Room

Premium bedding, minibar, in-room safe, blackout drapes

Deluxe Family Room

  • 48 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Deluxe Family Room (2+2)

Premium bedding, minibar, in-room safe, blackout drapes

Deluxe Family Room (2+2)

  • 48 sq m
  • Sleeps 4
  • 1 King Bed, 1 Twin Sofa Bed and 1 Twin Bed OR 2 Large Twin Beds, 1 Twin Sofa Bed and 1 Twin Bed

View all photos for Red Level Master Suite 2 Bedrooms Resort View

Premium bedding, minibar, in-room safe, blackout drapes

Red Level Master Suite 2 Bedrooms Resort View

  • 116 sq m
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

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per night
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About the area

Guia de Isora

Beachfront retreat .A stay at this resort places you within half a mile (1 km) of Alcala Beach and 6 miles (10 km) of Los Gigantes Marina. Los Gigantes Beach is 4.2 mi (6.8 km) away.
View more Resorts in Guia de IsoraOpens in a new window

What's nearby

  • Alcala Beach - 8 min walk
  • Arena Beach - 5 min drive
  • Los Gigantes Marina - 8 min drive
  • Playa San Juan - 9 min drive
  • Los Gigantes Beach - 15 min drive

Getting around

  • Tenerife South Airport (TFS) - 27 min drive

Restaurants

  • ‪Playa de San Juan - ‬7 min drive
  • ‪Casa Amadeo - ‬4 min drive
  • ‪Legends - ‬5 min drive
  • ‪The Blarney Stone - ‬5 min drive
  • ‪Neptuno Restaurant - ‬5 min drive

About this property

Gran Melia Palacio de Isora

5-star beachfront resort near Los Gigantes Marina
Some rates at Gran Melia Palacio de Isora are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Gran Melia Palacio de Isora offers its guests a full-service spa, 3 outdoor swimming pools, outdoor tennis courts, and a waterslide. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 5 bars/lounges. Public spaces have free WiFi.

A business center and 15 meeting rooms are available. Event space at this resort measures 12917 square feet (1200 square meters) and includes conference space. A children's pool, a health club, and a spa tub are also featured at the luxury Gran Melia Palacio de Isora. For a fee, parking is available.

This Mediterranean Guia de Isora resort is smoke free.

  • 604 guestrooms or units
  • 5 levels
  • 4 buildings
  • 9 dining venues
  • 2 bars by the pool
  • 5 bars or lounges
  • 12917 sq ft of conference space
  • 1200 sq m of conference space
  • Built in 2008
  • Deli
  • Kid's club (free)
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Towels for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • No smoking on site
  • Bar on the beach
  • Coffee shop
Gran Melia Palacio de Isora offers 604 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to furnished balconies or patios. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with satellite channels.

Bathrooms include bathrobes, slippers, bidets, and complimentary toiletries. This Guia de Isora resort provides complimentary wireless Internet access. Additionally, rooms include hair dryers and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

Spa by Clarins has 12 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Italian, Russian, Spanish

Property amenities

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Snack bar/deli
  • Supervised childcare (surcharge)
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (EUR 10 per night)
  • Electric car charging station on site

Food and drink

  • Buffet breakfast available for a fee daily: EUR 25 for adults and EUR 10 for children
  • 9 restaurants and 1 coffee shop/cafe
  • 2 poolside bars, 5 bars/lounges and 1 beach bar
  • Room service available

Things to do

  • 3 outdoor pools
  • 2 outdoor tennis courts
  • Fitness classes
  • Arcade/game room
  • Archery
  • Children's pool
  • Fitness center
  • Full-service spa
  • Pilates classes
  • Sauna
  • Segway rentals/tours
  • Shopping
  • Spa tub
  • Steam room
  • Tennis
  • Volleyball
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Tile flooring in room
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • Cable/satellite channels
  • Flat-screen TV

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Outdoor space

  • Furnished balcony or patio

Food and drink

  • Minibar

More

  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Slippers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

Access methods

Staffed front desk

Pets

  • Pets: EUR 80 per pet (varies based on length of stay)
  • Only dogs are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 25 for adults and EUR 10 for children
  • Self parking fee: EUR 10 per night
  • Pet fee: EUR 80 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa, Mastercard, American Express, Eurocard, debit cards, and cash. This property uses a grey water recycling system.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Gran Melia Palacio
Gran Melia Palacio Hotel
Gran Melia Palacio Hotel Isora
Gran Melia Palacio Isora
Gran Melia Guia De Isora
Gran Melia Palacio De Isora Hotel Alcala
Gran Melia Palacio De Isora Resort & Spa Guia De Isora, Tenerife
Palacio De Isora Gran Melia
Gran Meliá Palacio Isora Hotel Guia de Isora
Gran Meliá Palacio Isora Hotel
Gran Meliá Palacio Isora Guia de Isora
Gran Meliá Palacio Isora
RedLevel At Gran Melia Palacio De Isora Guia Tenerife
Gran Melia Palacio de Isora
Gran Meliá Palacio Isora Resort Guia de Isora
Gran Meliá Palacio Isora Resort
Gran Meliá Palacio de Isora
Gran Melia Palacio de Isora Resort
Gran Melia Palacio de Isora Guia de Isora
Gran Melia Palacio de Isora Resort Guia de Isora

Gran Melia Palacio de Isora Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 255 out of 430 reviews" "
Rating 8 - Good. 122 out of 430 reviews" "
Rating 6 - Okay. 26 out of 430 reviews" "
Rating 4 - Poor. 16 out of 430 reviews" "
Rating 2 - Terrible. 11 out of 430 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Gerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Favourite hotel in Tenerife
Our favourite hotel in Tenerife, this was our third time here. They have kept their standards high all the time. Excellent range of restaurants. Besutiful property and location.
Stayed 4 nights in Feb 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with service minded staff
An extremely well run large hotel with service minded staff and nice entertainment in the evenings.
Beautiful green gardens
Stayed 3 nights in Jan 2024

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another lovely stay in Gran Melia
Another lovely stay in Gran Melia. A welcome drink was offered on arrival which was greatly appreciated after a long day of travelling. We enjoyed a fabulous breakfast every morning in the beautiful plaza. We were made feel very welcome by all hotel staff. Every visit we enjoy the evening entertainment. Room has everthing you need and very comfortable bed. The only negative - please consider mattress toppers/pads for the sun loungers as they are not very comfortable!
Stayed 5 nights in Jan 2024

10/10 Excellent

Simona

Stayed 10 nights in Dec 2023

10/10 Excellent

Nimalan

Travelled with partner
Liked: Property conditions & facilities
Excellent hotel. Friendly staff and top facilities with large outdoor infinity pool. Excellent food and wide eating options as well.
Stayed 4 nights in Nov 2023

2/10 Terrible

Robert

Stayed 2 nights in Nov 2023

10/10 Excellent

Shanil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place looks fabulous
Stayed 3 nights in Nov 2023

4/10 Poor

Christina, Federal way

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Was not a 5 star hotel experience. Food was just ok. Poorly maintained but clean. Changed my room when I complained about the smell and the wet pillow. Found the service to be good but not memorable.
Stayed 7 nights in Oct 2023

8/10 Good

Remy

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The reservation procedure and queuing for lunch and dinner is appalling and unacceptable for what you believe is a 5 star hotel
Stayed 7 nights in Oct 2023