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Grand Mercure Lake Hamana Resort & Spa

4.0 star property
4-star hotel near Lake Hamana

Choose dates to view prices

Photo gallery for Grand Mercure Lake Hamana Resort & Spa

Seasonal outdoor pool
Hot springs
In-room safe, desk, iron/ironing board, free WiFi
Restaurant
Garden
Reviews
8.4

Very good

Popular amenities

  • Breakfast availableBreakfast availableBreakfast available
  • SpaSpaSpa
  • PoolPoolPool
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi
  • Air conditioningAir conditioningAir conditioning

Explore the area

Map
4396-1 Yamazaki, Yuto-cho, Nishi-ku, Hamamatsu, 431-0101
  • Popular LocationLake Hamana1 min walk
  • Popular LocationHamanako Garden Park8 min drive
  • Popular LocationHamanako Palpal Theme Park10 min drive
  • AirportShizuoka (FSZ-Mt. Fuji - Shizuoka)61 min drive

Room options

View all photos for Standard Room with 2 single beds and 2 sofa beds, Lake view

In-room safe, desk, iron/ironing board, free WiFi

Standard Room with 2 single beds and 2 sofa beds, Lake view

  • Sleeps 8
  • 2 Twin Beds and 2 Double Sofa Beds

View all photos for Standard Room with 2 single beds and 2 sofa beds, Ocean view

In-room safe, desk, iron/ironing board, free WiFi

Standard Room with 2 single beds and 2 sofa beds, Ocean view

  • Sleeps 8
  • 2 Twin Beds and 2 Double Sofa Beds

View all photos for Classic Room, Japanese style, 4 futon beds, Ocean view

In-room safe, desk, iron/ironing board, free WiFi

Classic Room, Japanese style, 4 futon beds, Ocean view

  • Sleeps 6
  • 4 Twin Futons

View all photos for Superior Room with 2 single beds and 2 extra beds, Lake view

In-room safe, desk, iron/ironing board, free WiFi

Superior Room with 2 single beds and 2 extra beds, Lake view

  • Sleeps 8
  • 2 Twin Beds and 2 Double Sofa Beds

View all photos for Superior Room with 2 single beds and 1 extra bed, Lake view

In-room safe, desk, iron/ironing board, free WiFi

Superior Room with 2 single beds and 1 extra bed, Lake view

  • Sleeps 6
  • 2 Twin Beds and 2 Double Sofa Beds

View all photos for Classic Room, Japanese-Western style, 2 single beds and 3 futon beds, Lake view

In-room safe, desk, iron/ironing board, free WiFi

Classic Room, Japanese-Western style, 2 single beds and 3 futon beds, Lake view

  • Sleeps 10
  • 2 Twin Beds and 2 Double Sofa Beds

View all photos for Classic Room, Japanese-Western style, 2 single beds and 3 futon beds, Ocean view

In-room safe, desk, iron/ironing board, free WiFi

Classic Room, Japanese-Western style, 2 single beds and 3 futon beds, Ocean view

  • Sleeps 10
  • 2 Twin Beds and 2 Double Sofa Beds

View all photos for Superior Room with 2 single beds and 2 extra beds, Ocean view

In-room safe, desk, iron/ironing board, free WiFi

Superior Room with 2 single beds and 2 extra beds, Ocean view

  • Sleeps 8
  • 2 Twin Beds and 2 Double Sofa Beds

View all photos for Classic Room with 2 single beds and 2 extra beds, Ocean view

In-room safe, desk, iron/ironing board, free WiFi

Classic Room with 2 single beds and 2 extra beds, Ocean view

  • Sleeps 8
  • 2 Twin Beds and 2 Double Sofa Beds

View all photos for Classic Room with 2 single beds and 2 extra beds, Lake view

In-room safe, desk, iron/ironing board, free WiFi

Classic Room with 2 single beds and 2 extra beds, Lake view

10/10 Exceptional
  • Sleeps 8
  • 2 Twin Beds and 2 Double Sofa Beds

View all photos for Classic Room, Japanese style, 4 futon beds, Lake view

In-room safe, desk, iron/ironing board, free WiFi

Classic Room, Japanese style, 4 futon beds, Lake view

  • Sleeps 6
  • 4 Twin Futons

View all photos for Superior Room with 2 single beds and 1 extra bed, Ocean view

In-room safe, desk, iron/ironing board, free WiFi

Superior Room with 2 single beds and 1 extra bed, Ocean view

  • Sleeps 6
  • 2 Twin Beds and 2 Double Sofa Beds

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The price is CA $153
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About the area

Hamamatsu

Nishi Ward stay.A stay at this Nishi Ward hotel places you within half a mile (1 km) of Lake Hamana and 3 miles (5 km) of Hamanako Garden Park. Hamamatsu Flower Park and Hamanako Palpal Theme Park are also within 6 miles (10 km).

What's nearby

  • Lake Hamana - 1 min walk
  • Hamanako Garden Park - 8 min drive
  • Hamamatsu Flower Park - 9 min drive
  • Hamanako Palpal Theme Park - 10 min drive
  • Hamamatsu Castle - 13 min drive

Getting around

  • Hamamatsu Station - 26 min drive
  • Mt. Fuji - Shizuoka Airport (FSZ) - 61 min drive

Restaurants

  • 旬彩一徳 - 6 min drive
  • 魚勝 - 15 min walk
  • DRINK&FOOD リーダー 弁天島店 - 4 min drive
  • 弁天島山本亭 - 3 min drive
  • 麺屋田力 - 4 min drive

About this property

Grand Mercure Lake Hamana Resort & Spa

4-star hotel near Lake Hamana
Some rates at Grand Mercure Lake Hamana Resort & Spa are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

There's a restaurant on site. Public spaces have free WiFi. Grand Mercure Lake Hamana Resort & Spa offers its guests hot springs, a seasonal outdoor pool, and a children's pool. A train station pick-up service and a train station drop-off service are free. Spa services, a vending machine, and an arcade/game room are also featured at the business-friendly Grand Mercure Lake Hamana Resort & Spa. Self parking is free.

This 4-star Hamamatsu hotel is smoke free.

  • 369 guestrooms or units
  • Meeting rooms
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Game room or arcade
  • Garden
  • Newspapers for purchase
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Dining venue
Grand Mercure Lake Hamana Resort & Spa offers 369 air-conditioned accommodations with safes and slippers. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers, bidets, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen). This service features separate men and women areas. There are hot springs on site.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Languages

English, Japanese

Property amenities

Family friendly

  • Arcade/game room
  • Children's pool
  • Laundry facilities
  • Refrigerator
  • Seasonal outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Free roundtrip train station shuttle from 2:00 PM - 5:00 PM
  • Train station shuttle at scheduled times

Food and drink

  • Buffet breakfast available for a fee daily: JPY 3800-3800 for adults and JPY 2000-2000 for children
  • 1 restaurant

Things to do

  • Arcade/game room
  • Children's pool
  • Hot springs
  • Seasonal outdoor pool
  • Shopping
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • Flat-screen TV
  • Satellite channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Heating

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste

Food and drink

  • Refrigerator

More

  • Desk
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Guests must be at least 20 years to stay in a smoking room.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 3800 to 3800 for adults, and JPY 2000 to 2000 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and Union Pay. Cash is not accepted. 

Additional fees may apply to children for items such as extra bedding and meals.

We should mention

  • The outdoor pool opens for the season in July.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hamanako Royal Hotel Hamamatsu
Hamanako Royal Hotel
Hamanako Royal Hamamatsu
Hamanako Royal
HAMANAKO Hotel Hamamatsu
HAMANAKO Hotel
HAMANAKO Hamamatsu
HAMANAKO
THE HAMANAKO
Mercure Hamana & Spa Hamamatsu
Grand Mercure Lake Hamana Resort Spa
Grand Mercure Lake Hamana Resort & Spa Hotel
Grand Mercure Lake Hamana Resort & Spa Hamamatsu
Grand Mercure Lake Hamana Resort & Spa Hotel Hamamatsu

Grand Mercure Lake Hamana Resort & Spa Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 109 out of 297 reviews" "
Rating 8 - Good. 134 out of 297 reviews" "
Rating 6 - Okay. 40 out of 297 reviews" "
Rating 4 - Poor. 11 out of 297 reviews" "
Rating 2 - Terrible. 3 out of 297 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Yue

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for families land big room
Stayed 2 nights in Nov 2023

10/10 Excellent

James L

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big, comfortable rooms, fantatic onsen, great breakfast., free happy hour, expensive dinners. Overall excellent
Stayed 3 nights in Oct 2023

6/10 Okay

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check-in was easy and staff was very friendly - was able to add another room for the night for our teen kids. There was a function on in one restaurant, and according to staff, all other restaurants were unavailable. There was very little within walking distance for us to eat. Staff offered to call a cab, but cab company had a long wait time. Breakfast buffet was very good with many options.
Stayed 1 night in Jul 2023

6/10 Okay

Brock

Travelled with family, Travelled with family and small children
Liked: Cleanliness
We made a mistake to stay here?, it was the only place around Hamamatsu that was available
Stayed 1 night in Mar 2023

8/10 Good

Hak Kwong, Richmond Hill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located by the lake offering splendid view. Dining option however is limited.
Stayed 1 night in Dec 2022

8/10 Good

Ivy Marie

Stayed 1 night in Mar 2022

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2021

8/10 Good

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed the breakfast buffet
For a family of four the room was a bit small but it was nice having real beds! The breakfast buffet is an excellent variety with options that will fit a Western palate. Beautiful view of the harbor from the dining room.
Stayed 1 night in Nov 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing time
Stayed 2 nights in Aug 2020