4/10 Poor
Raymond
Travelled with family
12 Apr 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon checking in to our room, it was evident that the room wasn’t properly cleaned. A strong smell of smoke and hair in the shower/tub. Then in the middle of the night while my family is sleeping, I hear someone at our door trying to get in. To my shock they actually opened up the door, but fortunately we had the chain on the door so I was able to prevent the people from coming in. Someone at the hotel gave our room to another guest! When I confronted the front desk about this, the woman responsible admitted that she did this, but didn’t really seem to care how traumatic this was to my wife and young child. Just yeah, sorry…and that was it. I get back to our room and find that the key no longer works on the door, so had to go back and get this resolved. This was the worst experience we’ve ever had at a hotel and absolutely won’t be coming back here!