2/10 Terrible
VICKY
31 Jan 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I knew I was in trouble when I pulled up and saw a building that had seen better days. Old palm leaves hung from the roof, a non-working military vehicle was parked on the side of the parking lot, and the parking lot itself was covered with large potholes. When I checked in, I saw ear plugs and asked if it was because of road noise (it backs into Highway 19). The clerk said no, it's because birds are noisy in the morning and frogs at night. My room was on the end, backing into the highway. With no AC, you have to leave the windows open. There was no TV and no internet in the room. The hotel looked like it was built in the 1960s and had not seen any maintenance. In Hilo, the rain and humidity play havoc. You have to stay on top of things or they go downhill quickly. Pipes in the bathroom were full of rust, and the baseboards had noticeable termite damage. I've stayed in some dives, but this one is about the diviest. Just because you have a few carved tikis in the foyer doesn't make ti quaint. The bedding did look clean, I'll give them that. I left and drove back to Kona - I was not going to endure road noise all night long!