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DoubleTree by Hilton Hotel Jacksonville Riverfront

4.0 star property
4-star hotel near Museum of Science and History

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Photo gallery for DoubleTree by Hilton Hotel Jacksonville Riverfront

Exterior
View from property
Front of property - evening/night
Room, 1 Queen Bed
Reception
Reviews
6.6

Popular amenities

  • Pool
  • BarBarBar
  • Air conditioningAir conditioningAir conditioning
  • LaundryLaundryLaundry
  • Parking availableParking availableParking available
  • Free WiFiFree WiFiFree WiFi

Explore the area

Map
1201 Riverplace Boulevard, Jacksonville, FL, 32207
  • Popular LocationVyStar Veterans Memorial Arena4 min drive
  • Popular LocationEverBank Stadium5 min drive
  • Popular LocationDaily's Place5 min drive
  • AirportJacksonville, FL (JAX-Jacksonville Intl.)20 min drive

Room options

View all photos for Suite, 1 King Bed

LCD TV, MP3 dock

Suite, 1 King Bed

  • 28 sq m
  • River view
  • Sleeps 6
  • 1 King Bed

View all photos for Room, 1 King Bed, River View

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 1 King Bed, River View

7.6/10 Good
  • 21 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Studio, 1 King Bed

  • 21 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Riverfront)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Junior Suite, 1 King Bed (Riverfront)

7.3/10 Good
  • 21 sq m
  • River view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds (Riverfront)

Room, 2 Double Beds (Riverfront)

Room, 2 Double Beds (Riverfront)

7.8/10 Good
  • 21 sq m
  • River view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed (Riverfront)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 1 King Bed (Riverfront)

  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 2 Double Beds

7.1/10 Good
  • 21 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed, Accessible

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 1 Queen Bed, Accessible

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible (Roll In Shower)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 1 Queen Bed, Accessible (Roll In Shower)

  • 20 sq m
  • River view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed

Room, 1 Queen Bed

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Jetted Tub

LCD TV, MP3 dock

Suite, 1 King Bed, Jetted Tub

  • 27.9 sq m
  • River view
  • Sleeps 4
  • 1 King Bed

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The price is CA $177
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About the area

Jacksonville

City center retreat .With a stay at this Downtown Jacksonville hotel, you'll be within half a mile (1 km) of Museum of Science and History and 2 miles (3 km) of Jacksonville Museum of Modern Art. San Marco Theatre and VyStar Veterans Memorial Arena are also within 2 miles (3 km).

What's nearby

  • Museum of Science and History - 5 min walk
  • Florida Theatre - 16 min walk
  • VyStar Veterans Memorial Arena - 4 min drive
  • EverBank Stadium - 5 min drive
  • Daily's Place - 5 min drive

Getting around

  • Riverplace Station - 3 min walk
  • Jacksonville Station - 11 min drive
  • Jacksonville International Airport (JAX) - 21 min drive

Restaurants

  • River Club - 15 min walk
  • St Johns Provision - 2 min walk
  • Morton's The Steakhouse - 16 min walk
  • The Southern Grill - 3 min walk
  • Sake House - 4 min walk

About this property

DoubleTree by Hilton Hotel Jacksonville Riverfront

4-star hotel near Museum of Science and History
DoubleTree by Hilton Hotel Jacksonville Riverfront offers its guests an outdoor pool and a 24-hour fitness center. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

A 24-hour business center and 19 meeting rooms are available. Event space at this hotel measures 12000 square feet (1115 square meters) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at DoubleTree by Hilton Hotel Jacksonville Riverfront. For a fee, parking is available.

This 4-star Jacksonville hotel is smoke free.

  • 293 guestrooms or units
  • 8 levels
  • 2 dining venues
  • 2 bars or lounges
  • 12000 sq ft of conference space
  • 1115 sq m of conference space
  • Built in 2015
  • Deli
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Coffee shop
  • Bar by the pool
DoubleTree by Hilton Hotel Jacksonville Riverfront offers 293 accommodations with MP3 docking stations and safes. Rooms open to balconies. Beds feature premium bedding. LCD televisions come with premium cable channels.

Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided once per stay.

Languages

Arabic, Bosnian, Chinese (Mandarin), Croatian, English, Spanish

Property amenities

Family friendly

  • Grocery/convenience store
  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Covered self parking on site (USD 20.00 per day; includes in/out privileges)
  • Uncovered valet parking on site (USD 26.00 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Height restrictions apply for onsite parking
  • Onsite parking includes off-street options

Food and drink

  • Buffet breakfast available for a fee daily: USD 19.95 for adults and USD 11.00 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges and 1 poolside bar

Things to do

  • 24-hour fitness center
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Elevator
  • Elevator door width (inches): 42
  • Grab bar near toilet
  • Toilet grab bar height (inches): 36
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 13 on-site accessible parking spaces
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 36
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • Cable channels
  • LCD TV
  • MP3 dock
  • Premium channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Heating (climate-controlled)
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Outdoor space

  • Balcony

Food and drink

  • Champagne service
  • Coffee/tea maker

More

  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 2 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 19.95 for adults and USD 11.00 for children
  • Covered self parking fee: USD 20.00 per day (in/out privileges)
  • Uncovered valet parking fee: USD 26.00 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

We should mention

  • Pool access available from 6 AM to 9:00 PM.
  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Hotel Jacksonville-Riverfront
Crowne Plaza Jacksonville-Riverfront
Crowne Plaza Jacksonville
Jacksonville Crowne Plaza
DoubleTree Hilton Hotel Jacksonville Riverfront
DoubleTree by Hilton Hotel Jacksonville Riverfront Hotel
DoubleTree Hilton Jacksonville Riverfront
DoubleTree by Hilton Hotel Jacksonville Riverfront Jacksonville

DoubleTree by Hilton Hotel Jacksonville Riverfront Reviews

Reviews

6.6
Rating 10 - Excellent. 293 out of 1036 reviews" "
Rating 8 - Good. 186 out of 1036 reviews" "
Rating 6 - Okay. 236 out of 1036 reviews" "
Rating 4 - Poor. 158 out of 1036 reviews" "
Rating 2 - Terrible. 163 out of 1036 reviews" "

6.8/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

Robert, SAVANNAH

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Check in staff was excellent. They were very welcoming, personable and professional. The room was comfortable but a bit worn. Minimal counter space for toiletries in small bath. Leaf blowers before 8 AM were exceptionally loud. We wish they would wait until after 8 at least.
Stayed 1 night in Mar 2024

4/10 Poor

Matthew

Stayed 2 nights in Feb 2024

4/10 Poor

Ann

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This property badly needs updates. Also, the hotel changed my reservation from what was booked without contacting me. I booked 2 double beds, and it was changed to a king. Parking is expensive. Zero dining options around hotel. Wouldn’t recommend.
Stayed 2 nights in Feb 2024

10/10 Excellent

Marinel

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Feb 2024

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs a solid upgrade!
The room was very dirty upon check-in. As were the bathrooms. The walls had cracks and very visible wear-tear (paint chipping off, electric outlets not working, etc.)
Stayed 2 nights in Feb 2024

6/10 Okay

Sophia

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The hotel has seen better days. Ruth Chris inside the property is a plus.
Stayed 2 nights in Feb 2024

2/10 Terrible

yan

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a room for a business trip in Jacksonville, my first time visiting the city. Unfortunately, this experience turned out to be the most disappointing one I've encountered despite having stayed in over 200 different hotels around the world. The room was in terrible condition with melon seed shells scattered next to the bed, a dirty floor, mold, bugs, and an unpleasant odor that made me feel unwell. After checking in and briefly leaving for dinner, returning to the room for just 2 minutes was enough to make me physically uncomfortable due to its uncleanliness. I quickly retrieved my luggage and had to leave the room for my own well-being. When I inquired at the front desk about changing to a cleaner room, I was met with the challenge of their computer system being down. The combination of the foul smell and lack of cleanliness was intolerable for me, leading me to make the immediate decision to check out without hesitation. Despite my request for a refund, it was declined based on their policy, leaving me with the unfortunate outcome of losing my money while leaving behind the unsanitary conditions of the room.
Stayed 1 night in Feb 2024

2/10 Terrible

Anna

Disliked: Amenities
This was one of the worst experiences I’ve had at a Double Tree. The entire hotel was run down and dirty. The room we stayed in was extremely small, bed was broken and sink would not drain. I requested to be moved to a different room but got a quick response of “we are sold out.” I won’t ever go to another Double Tree for this reason.
Stayed 2 nights in Feb 2024

6/10 Okay

Jodi

Liked: Staff & service
It was ok
Stayed 2 nights in Feb 2024

2/10 Terrible

Adam

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
I was traveling to Jacksonville for a quick one night business trip. When I arrived Monday evening I was greeted by a friendly check-in desk and a great dinner at Ruths Chris. However, once I stepped in my room I was met with an overwhelming smell of mold. The first I did was walk to the main air vent, which was filled with dust and mold. There was also visable dirt and mold build up in the bathroom. The bath tub looked to had been painted or re-coated recently and the paint was peeling and coming off in clumps as I showered in the morning. The sprikler heads and other metal components in the room had a good deal of rust build up on them. If I was staying for more than one night I would have packed my bags and relocated to a different hotel. Extremely dissapointing.
Stayed 1 night in Feb 2024