2/10 Terrible
Victoria
Travelled with family, Business traveller, Travelled with partner
26 Feb 2024
Liked: Cleanliness, amenities
Disliked: Staff & service
2-night stay: I was forced to sign a “team agreement” policy even though I was a single mom staying with my son with no other “team members” at our hotel WITH THE DOCUMENT HAVING THE INCORRECT HOTEL NAME ON IT. Children were loudly runnning around after midnight on our first night. Upon eating dinner and returning the second night, my son and I were almost knocked down the stairs as we ascended to the 2nd floor by unsupervised youth. When I went to front desk after stairwell incident and almost being ran into by same group as I stepped out of my room, the front desk woman deferred to her manager. It continued after I came back from car. The basketball youth tournament is an annual event. This hotel was not prepared. They allowed parents to get loud and drunk in lobby while their heathen children ran around. Eventually, they had “housekeepers” as hall monitors INSTEAD OF REMOVING THE DRUNKEN PARENTS AND THEIR UNSUPERVISED CHILDREN.
On top of that, the advertise laundry available- but their laundry soap dispenser was out of order.
This hotel is clearly not ran well, and I would not recommend staying here because protocol (which the manager refused to share) is not followed. I got <3 hours of sleep because of it.
Victoria
Stayed 2 nights in Feb 2024