2/10 Terrible
MIRIAM, SAN DIEGO
Travelled with family
18 Feb 2024
Disliked: Staff & service
I booked this trip over one month ahead. I received text messages as well as emails from the hotel welcoming me to my future trip and asking if I wanted to book activities in their hotel. Upon arrival they said a water pipe burst near my room and my room was no longer available. They said they tried reaching out to me two days prior as well as that morning but I never received anything. it is very strange that they emailed and texted it to me the whole month but today’s before my booking they can’t get a hold of me to let me know not to come to the property. I drove over an hour to arrive and for them to tell me they have no room for me. Everything in the area was booked so I had to drive back home. Extremely horrible experience. I will definitely not book with this hotel again I will not risk it.
MIRIAM
Stayed 1 night in Feb 2024