I'm not sure why this hotel has such a good rating, in our experience it was only average and we booked a 'superior' room. They didn't clean the room during our stay so by day 2 we had an ant problem. They mention having a balcony in their room description but really it's an open corridor to all the room on that floor so you can't use the space to sit. The biggest failing was the guy on reception, he just didn't have the attitude needed to be in that job and represent the hotel well; no offer to help with bags, he tried to overcharge us for laundry, doubling the price then no apology. While waiting for our bus the morning we were leaving another guest came to complain about issues with his room, he was very calm and collected, just looking for a solution but the receptionist didn't offer any apology, excuse or solution in the 10 minutes we were privy to the conversation.