2/10 Terrible
Kate, England
9 Jan 2014
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This hotel overrated and extortionate.
Paying more than twice the cost of "all in" package at the other, far superior, hotel in Kilifi , we were appalled at the poor quality of the food and required to pay for all drinks including bottled water at meals. The dinning room was gloomy and in need of a complete clean and re-decorate. The varnish had peeled off most of the chairs and tables, the woven tablemats were marked and dirty, the same dust and dead insects decorated the window sill beside our table for the whole two weeks.The small outside eating area was the home to five feral cats who not only sat howling under our table at meals but also sat on the chairs and tables, on top of the cutlery and napkins and these were not replaced.The plates were chipped and of differing patterns.
The chefs did their best with bad basic materials by providing good interesting sauces but the meat was almost all bone, fat and gristle, potatoes and eggs stale, fish dry and tasteless and all protein was served in minute proportions.The breakfast was the worst meal with bacon served in two inch strips on two days out of fourteen, brick like chicken sausages, stale tasting fried potatoes and very limited fruit selection, and for the first week the "chef" was unable to fry an egg. The presentation of food was dreadful , foil covered unheated aluminium containers on a buffet covered with a dirty cloth. And COLD. We only ate here four nights having paid for fourteen!