The room was clean; however, everything was very old and rickety. Could hear people up above loudly. We never saw any staff at all. We were only there for one night. as a couple of ice climbers, it worked out fine and convenient to Keene climbing, but I don't think my wife would have liked it. Enjoyed the sound of the river right outside the window and was very reasonably priced. With a little effort i.e., paint, furniture, minor carpentry, could be a really nice spot. Would stay there again.