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Best Western Urban Hotel

3.0 star property
3-star Baroque hotel near Zenith Arena Concert Hall

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Photo gallery for Best Western Urban Hotel

Exterior
Lobby
Blackout drapes, soundproofing, travel crib, bed sheets
Breakfast served
Reception
Reviews
8.0

Very good

Popular amenities

  • Parking included
  • Breakfast available
    Breakfast availableBreakfast available
  • Pet-friendly
    Pet-friendlyPet-friendly
  • Air conditioning
    Air conditioningAir conditioning
  • Housekeeping
    HousekeepingHousekeeping
  • Restaurant
    RestaurantRestaurant

Check-in time

3:00 PM

Check-out time

12:00 PM

Explore the area

Map
48 Bis Rue De Valenciennes, Lille, Nord, 59000
  • Popular LocationLille Grand Palais14 min walk
  • Popular LocationZenith Arena Concert Hall16 min walk
  • Popular LocationEuralille20 min walk
  • AirportLille (LIL-Lesquin)12 min drive

Room options

View all photos for Classic Room, 1 Double Bed, Non Smoking

Blackout drapes, soundproofing, travel crib, bed sheets

Classic Room, 1 Double Bed, Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Room, Multiple Beds, Non Smoking

Blackout drapes, soundproofing, travel crib, bed sheets

Comfort Room, Multiple Beds, Non Smoking

  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 Single Bed, Non Smoking

Blackout drapes, soundproofing, travel crib, bed sheets

Classic Room, 1 Single Bed, Non Smoking

  • Sleeps 1
  • 1 Twin Bed

View all photos for Comfort Room, 1 Queen Bed, Non Smoking

Blackout drapes, soundproofing, travel crib, bed sheets

Comfort Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

  • Sleeps 2
  • 1 Double Bed

Similar properties

Room
Lille City Hotel
Pet-friendly
Free WiFi
Air conditioning
Breakfast available
3.9 out of 5, Good, (180)
The price is CA $169
per night
CA $191 total
includes taxes & fees
2 Jul - 3 Jul
Lille City Hotel

About the area

Lille

Heart of Lille.Within a 10-minute walk of this Vauban - Wazemmes hotel, you'll find Jean-Baptiste Lebas Square and La Gare Saint Sauveur. Also, Lille Natural History Museum is within half a mile (1 km) and Pasteur Institute Museum is within 2 miles (3 km).

What's nearby

  • Lille Grand Palais - 14 min walk
  • Zenith Arena Concert Hall - 16 min walk
  • Euralille - 20 min walk
  • Casino Barriere Lille - 4 min drive
  • Lille Grand Square - 6 min drive

Getting around

  • Porte-de-Douai Station - 4 min drive
  • Porte de Valenciennes Station - 5 min walk
  • Lille (LIL-Lesquin) - 12 min drive

Restaurants

  • ‪La Mousse Touch' - ‬10 min walk
  • ‪Les Berthom - ‬8 min walk
  • ‪Le Bistrot de St So - ‬12 min walk
  • ‪Magazine Club - ‬4 min walk
  • ‪Mother - ‬7 min walk

About this property

Best Western Urban Hotel

3-star Baroque hotel near Zenith Arena Concert Hall
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A terrace, multilingual staff, and a garden are also featured at the eco-certified Best Western Urban Hotel . Limited free parking is available on a first-come, first-served basis.

This Baroque Lille hotel is smoke free.

  • 1 building
  • 40 guestrooms or units
  • 4 levels
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Best Western Urban Hotel offers 40 accommodations with espresso makers and complimentary bottled water. 80-cm flat-screen televisions come with premium satellite channels. Bathrooms include showers and hair dryers. Housekeeping is provided daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Polish, Russian

Property amenities

Family friendly

  • Soundproofed rooms
  • Travel crib

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–10 AM on weekdays and 7 AM–11:00 AM on weekends: EUR 14 for adults and EUR 8 for children
  • 1 restaurant
  • 1 bar
  • Coffee/tea in common area(s)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Elevator
  • Stair-free path to entrance
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 80-cm flat-screen TV
  • Premium channels
  • Satellite channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Heating

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Food and drink

  • Espresso maker
  • Free bottled water

More

  • Phone
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:30 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: EUR 25

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: EUR 10 per pet, per night
  • Maximum 1 (weight limit: 44 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.76 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 14 for adults and EUR 8 for children
  • Pet fee: EUR 10 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: EUR 25 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, Eurocard, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Best Western Grand Palais
Best Western Grand Palais Lille
Best Western Hôtel Grand Palais
Best Western Hôtel Grand Palais Lille
Hôtel Grand Palais Lille
Hôtel Grand Palais
Grand Palais Lille
Urban Hotel Lille
Urban Lille
Best Western Urban Hotel Spa
Best Western Urban Hotel Lille
Best Western Urban Hotel Hotel
Best Western Urban Hotel Lille
Best Western Urban Hotel Hotel Lille

Best Western Urban Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 172 out of 506 reviews" "
Rating 8 - Good. 215 out of 506 reviews" "
Rating 6 - Okay. 76 out of 506 reviews" "
Rating 4 - Poor. 31 out of 506 reviews" "
Rating 2 - Terrible. 12 out of 506 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Darren

Travelled with partner
Liked: Cleanliness, staff & service
Good location to walk into the Old Town area. Excellent to have free and secure parking on site.
Stayed 2 nights in Dec 2023

4/10 Poor

Verified traveller

Disliked: Room comfort
More cons than pros
As other reviews mentioned there seems to be a drain issue at this hotel, quite a strong sewage smell upon entering what was the tiniest room I’ve ever stayed in, nowhere to even open your suitcase or walk around the bed. I believe it’s normally quite reasonably priced but had been increased by over 300% per night due to the rugby World Cup. Very friendly staff though and great secure parking, not the best area but only 10 euro for a taxi into Lille centre
Stayed 3 nights in Sep 2023

6/10 Okay

Lyndsey

Liked: Staff & service
Disliked: Cleanliness
Friendly staff but rooms are run down
Stayed 2 nights in Sep 2023

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Staff location great and free parking
Stayed 1 night in Sep 2023

8/10 Good

Lisa

Travelled with partner
Liked: Cleanliness, staff & service
This is a friendly small hotel in a quiet area in Lille. We drove from the UK so the onsite parking was a real bonus and the hotel is easy to get to - just a few minutes from the motorway. Check in was easy and staff friendly and polite. Our room was small but the bed was comfortable and the room had all the amenities you need.
Stayed 1 night in Dec 2022

2/10 Terrible

Ian

Stayed 1 night in Oct 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

6/10 Okay

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As with previous reviews there was a slight smell of drains. If I kept the bathroom door shut it seemed to reduce. Hotel about 15 mins walk and contrary to others I don’t think it was an unsafe neighbourhood.
Stayed 2 nights in Aug 2022

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a lovely time staying at the hotel in Lille. We were only there for one night, so it was great for us. If we had stayed any longer, we would have found the area somewhat disappointing as there is very little in the neighbourhood. But the hotel bar and restaurant were really good and the hotel decor was fascinating. Good stop over, but not best location if you are staying any length of time.
Stayed 1 night in Jul 2022

8/10 Good

Starr

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good food and service
We received 2 beds and we had kinda two rooms, but one room had the toilet and the other room had the sink and shower. The food and service were wonderful. The elevator worked when we arrived but after the first night it stopped working. Thank goodness we were onl the first floor. I would recommend this hotel to anyone.
Stayed 3 nights in Jul 2022