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Disappointed to say the least. Room was dirty. Bathroom was mouldy. Spa was hardly a spa. They class themselves as a 5* spa hotel and I cannot see how they was given this title. The location was perfect for what we was in the city for but that was all about it. The staff was rude and uninterested when I said I wanted to raise a complaint. Definitely would not visit again
The decor is dated, the room either freezing or too hot, the water in the shower was not a consistent temperature - flitting between too hot and mild - and the staff lacking in customer service / borderline unhelpful. The breakfast is massively overpriced - costs unclear and then every variation (cappucino instead of flask coffee) is extra cost. Only made clear once you’ve had it. And the suite says it can sleep 3 but what that means is double bed plus a put-me-up for one person.
Hotel was reasonably nice, conveniently situated for our stay, but the room was certainly not in keeping with what i would expect of 5 star hotel.. Long hairs all over the bathroom, stained carpets, TV impossible to operate, grimey mugs and glasses to name a few things.
Drain
Stayed 1 night in Jan 2024
8/10 Good
Verified traveller
Travelled with family
11 Jan 2024
Liked: Staff & service
Disliked: Cleanliness
Acceptable Hotel Great Location
The facilities and staff in this hotel are very good. Everything is as I would expect for any hotel - nothing particularly out of the ordinary - the price tag is reflective of the excellent location
We arrived at 4.30pm and I wanted to have a nice hot bath before going out for the evening. There was no hot water. So I had to go out without. i spoke to the hotel manage who informed me that it wasn't the fault of the hotel but there was a boiler issue. I pointed out it wasn't my fault either and it is certainly a necessity for a hotel to provide basic services. This did not go down well. I am still awaiting compensation from the hotel.
Also the room, although nicely decorated, could have been even nicer - the net curtain was filthy and that is an easy fix and also it could have done with a nice sofa.
It was however very noisy - and at 4 am we woke to the sound of workman outside emptying bottles.
So no sleep and no hot water although I have to say hot water was fine in the morning but that did not help me for the evening.
I would not stay there again.