Nice hotel, with clean rooms, thorough room service and good transport links. The only real disappointment for us was a very unfriendly young lady at reception when we checked in. We arrived as a family late in the evening on January 1st after a long journey and were unfortunately received in an unmotivated and even outrageous manner. Unfortunately, in her communication with us, the young lady was not willing to explain exactly where we could get something to eat at that time. We later found out that there are some cafes/restaurants in the area and in the Canary Wharf Mall within walking distance that are even open until 11 p.m. She responded to our questions irritably, boldly and was unwilling to share other information with us in a friendly manner. As guests, we did not expect such a “reception”. We had to stop the check-in with her and contact the hotel management. This was completely unnecessary, unprofessional and left my wife and myself very disappointed and sad. We travel a lot around the world and we have never ever lived that kind of rude behavior before. It's a really pity, otherwise the rest of the staff, especially in the restaurant, were very experienced, friendly and accommodating.