2/10 Terrible
neelam
Travelled with family
21 Feb 2024
Liked: Cleanliness
Disliked: Staff & service
I don’t usually leave hotel reviews. However, this place is absolutely not a luxury hotel. Upon arrival, the front desk person I believe her name was makaiyla was beyond sweet. Thank you for treating me like a human being.
The second day I asked Andreas at the front desk if I could upgrade my room to a balcony room which I would have been happy to have paid for. He proceeded to tell me that the rooms are noisy and expensive and the ac wasn’t working. This was a bit frustrating as the ac wasn’t working in the room that I was in.
There was a black out in the area, and the hotel didn’t notify us. I woke up in the middle of the night and banged my knee on the dresser next to me bc I wanted to use the bathroom. I did not even complain about any of this. I said to myself it’s a hiccup and it’s okay.
The following night my friend and I were having drinks in their bar, where the bartender rudely cut my friend off. Luckily I had my Snapchat on record and I went back to view what happened. We were eating Girl Scout cookies and we might have been a little loud when talking but the bartender could have just told us to keep it down instead of being so rude.
I initially booked this property bc I have a breast surgery coming up in two weeks and have been extremely stressed out and needed an escape. I had an anxiety attack and my mom was in the room upstairs I just needed my medication. The hotel proceeded to call the ambulance who did not even transport me. Worst experience!
neelam
Stayed 2 nights in Feb 2024