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The Marco Polo

4.0 star property
Mackay hotel in West Mackay area

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Photo gallery for The Marco Polo

Exterior
Standard Family Room
Free toiletries, hair dryer, bathrobes, towels
Free self parking
Deluxe King Room
Reviews
8.6

Excellent

Popular amenities

  • PoolPoolPool
  • Parking includedParking includedParking included
  • Hot tubHot tubHot tub
  • Air conditioningAir conditioningAir conditioning
  • Room serviceRoom serviceRoom service
  • HousekeepingHousekeepingHousekeeping

Explore the area

Map
46 Nebo Road, West Mackay, QLD, 4740
  • Popular LocationCaneland Central2 min drive
  • Popular LocationHarrup Park3 min drive
  • Popular LocationMackay Base Hospital3 min drive
  • AirportMackay, QLD (MKY)6 min drive

Room options

View all photos for Deluxe Family Room

Deluxe Family Room

Deluxe Family Room

  • 44 sq m
  • Sleeps 5
  • 1 King Bed, 1 Twin Bed and 1 Twin Bunk Bed

View all photos for Standard King Room

Standard King Room

Standard King Room

10/10 Exceptional
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Spa Room

Deluxe Spa Room

Deluxe Spa Room

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room, Multiple Beds

Standard Twin Room, Multiple Beds

Standard Twin Room, Multiple Beds

10/10 Exceptional
  • 24 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Deluxe King Room

Deluxe King Room

Deluxe King Room

  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room, Multiple Beds

Deluxe Twin Room, Multiple Beds

Deluxe Twin Room, Multiple Beds

  • 24 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Standard Family Room

Standard Family Room

Standard Family Room

  • 24 sq m
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Bunk Bed

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About the area

Mackay

West Mackay stay.Your stay at this West Mackay hotel places you within 2 miles (3 km) of Jubilee Park and Caneland Central. Mackay Enertainment and Convention Centre and Mackay Regional Botanic Gardens are also within 2 miles (3 km).

What's nearby

  • Caneland Central - 2 min drive
  • Mackay Enertainment and Convention Centre - 2 min drive
  • Bluewater Lagoon - 2 min drive
  • Harrup Park - 3 min drive
  • Mackay Base Hospital - 3 min drive

Getting around

  • Mackay Station - 5 min drive
  • Mackay, QLD (MKY) - 7 min drive

Restaurants

  • ‪KFC - ‬3 min walk
  • ‪Austral Hotel - ‬2 min drive
  • ‪Souths Leagues Club - ‬2 min drive
  • ‪Gloria Jean's Coffees Mackay Caneland - ‬2 min drive
  • ‪Hungry Jack's - ‬2 min drive

About this property

The Marco Polo

Mackay hotel in West Mackay area
The Marco Polo offers its guests an outdoor pool, a spa tub, and a sauna. Multilingual staff, tour/ticket assistance, and concierge services are also featured at the business-friendly The Marco Polo. Free self parking is available.

This Mackay hotel is smoke free.

  • 38 guestrooms or units
  • 2 levels
  • Poolside lounge chairs
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • No smoking on site
The Marco Polo offers 38 air-conditioned accommodations with coffee/tea makers and bathrobes. Televisions come with cable channels.

Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

Languages

English

Property amenities

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Refrigerator

Parking and transportation

  • Free covered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Room service available

Things to do

  • Outdoor pool
  • Sauna
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Handrails in stairways
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom

Room amenities

Entertainment

  • Cable channels
  • TV

Bedroom

  • Air conditioning
  • Bed sheets
  • Ceiling fan

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Restaurant dining guide

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Express check-out available

Special check-in instructions

The property charges 3 percent for credit card payments
The front desk is open daily from 7:00 AM - 9:00 PM
Front desk staff will greet guests on arrival
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 15.0 per stay.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: AUD 15.0 per stay
  • Credit card charges are subject to a surcharge of 3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, JCB International, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Cashless payment methods are available for all transactions.

Guests who may encounter issues with stairs should contact this property in advance to request a room on a floor with elevator service.

We should mention

  • Pool access available from 8:00 AM to 9:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Best Western Marco Polo Mackay Motel
Best Western Marco Polo Motel
Best Western Marco Polo
The Marco Polo Hotel
The Marco Polo West Mackay
Best Western Marco Polo Mackay
The Marco Polo Hotel West Mackay

The Marco Polo Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 251 out of 509 reviews" "
Rating 8 - Good. 165 out of 509 reviews" "
Rating 6 - Okay. 65 out of 509 reviews" "
Rating 4 - Poor. 16 out of 509 reviews" "
Rating 2 - Terrible. 12 out of 509 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Tracy

Disliked: Cleanliness, staff & service, property conditions & facilities
The unit had no hanging facilities, no cupboards. I tried to reduce my stay but they were adamant that I could not do that, I had the same linen for the 5 days that I was there.Terrible to get in and out of, directly underneath the flight plan of the planes.
Stayed 5 nights in Feb 2024

6/10 Okay

Holland

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable stay here as bed was great along with the amenities in the room . Will definitely stay here again as great value for money.
Stayed 1 night in Feb 2024

8/10 Good

Leanne

Stayed 1 night in Feb 2024

10/10 Excellent

Adrianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Carl

Liked: Staff & service
Was ok
Stayed 2 nights in Feb 2024

10/10 Excellent

Larissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay. The room was neat and tidy and the bed very comfortable. The staff at check-in was also very welcoming. Would stay again.
Stayed 2 nights in Feb 2024

8/10 Good

Robyn

Stayed 1 night in Feb 2024

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bernie makes this stay the best in town!

8/10 Good

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
😀
Stayed 1 night in Jan 2024