4/10 Poor
Dayanet
Travelled with partner
24 Feb 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Completely misleading. I am so disappointed. First room we received was nothing like we expected. Ocean view was really a tree. Balcony was divided into two with a weird wall in the middle of the room. The toilets were dirty. The remotes to the tv and air conditioner didn’t work. Our bed had a crack straight down the middle. I spoke to the girls in the front and they seem bothered that we didn’t like our room. Second room they gave us, had a better view but the sink was clogged. They fixed it then the shower became clogged. For ice you have to ask at the front desk and wait til someone shows up and gets it and by then it’s kinda melted. The beds in the second room also cracked, coffee maker was never cleaned. They would come clean but didn’t actually clean but wanted a tip straight away. There were some weird streaks on the wall. I rated it a two because one of the employees was super nice. We go to Mazatlan quite frequently, at least 3 times a year. In all the years we have gone this was THE WORST hotel experience. We were suppose to receive some perks and never did.
Dayanet
Stayed 4 nights in Feb 2024