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The Palms Resort of Mazatlan

3.0 star property
Beachfront resort near Playa Norte

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Photo gallery for The Palms Resort of Mazatlan

Breakfast served
In-room safe, desk, laptop workspace, blackout drapes
Breakfast served
Breakfast served
Shower, hair dryer, towels
Reviews
8.4

Very good

Popular amenities

  • PoolPoolPool
  • Breakfast availableBreakfast availableBreakfast available
  • Parking includedParking includedParking included
  • LaundryLaundryLaundry
  • Free WiFiFree WiFiFree WiFi
  • RestaurantRestaurantRestaurant

Explore the area

Map
Av. Camaron Sabalo 696, Zona Dorada, Mazatlán, SIN, 82110
  • Popular LocationMazatlan International Center7 min drive
  • Popular LocationMazatlán Aquarium8 min drive
  • Popular LocationCerritos Beach11 min drive
  • AirportMazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)34 min drive

Room options

View all photos for Suite, Ocean View

In-room safe, desk, laptop workspace, blackout drapes

Suite, Ocean View

  • 668 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Superior Room, 1 Queen Bed, City View

In-room safe, desk, laptop workspace, blackout drapes

Superior Room, 1 Queen Bed, City View

  • 4 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, City View

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Double Beds, City View

  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Ocean View

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Double Beds, Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 Queen Bed, Ocean View

In-room safe, desk, laptop workspace, blackout drapes

Superior Room, 1 Queen Bed, Ocean View

  • 4 sq m
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

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About the area

Mazatlán

On the beach.Your stay at this Zona Dorada resort places you within 3 miles (5 km) of The Mazatlan Malecón and Playa Norte. Also, Cerritos Beach is within 3 miles (5 km) and Mazatlán Aquarium is within 6 miles (10 km).
View more Resorts in MazatlánOpens in a new window

What's nearby

  • The Mazatlan Malecón - 3 min drive
  • El Cid Country Club Golf Course - 4 min drive
  • Mazatlan International Center - 7 min drive
  • Mazatlán Aquarium - 8 min drive
  • Cerritos Beach - 11 min drive

Getting around

  • General Rafael Buelna Intl. Airport (MZT) - 35 min drive

Restaurants

  • Los Arcos - 2 min walk
  • Panamá - 1 min walk
  • Zasshi Japanese Bistro - 2 min walk
  • Zen by Zasshi - 2 min walk
  • Villa Italia - 7 min walk

About this property

The Palms Resort of Mazatlan

Beachfront resort near Playa Norte
The Palms Resort of Mazatlan offers its guests an outdoor pool and a children's pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

Event space at this resort measures 7973 square feet (741 square meters) and includes a conference center. A terrace, a vending machine, and tour/ticket assistance are also featured at the business-friendly The Palms Resort of Mazatlan. Self parking and valet parking are free.

This Mazatlán resort is smoke free.

  • 1 building
  • 190 guestrooms or units
  • 6 levels
  • Meeting rooms
  • 7973 sq ft of conference space
  • 741 sq m of conference space
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Garden
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
  • Swim-up bar
The Palms Resort of Mazatlan offers 190 air-conditioned accommodations with safes and coffee/tea makers. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Languages

English, Spanish

Property amenities

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7 AM–noon: MXN 265-400 for adults and MXN 265-400 for children
  • 1 restaurant
  • 1 swim-up bar, 1 poolside bar and 1 bar

Things to do

  • Beach volleyball
  • Children's pool
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Lever door handles
  • Well-lit path to entrance
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 32-inch flat-screen TV
  • Cable channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The property will be renovating from January 20 2024 to August 31 2024 (completion date subject to change). The following areas are affected:
  • One of the swimming pools

Guests will have access to the following alternate facilities during the renovation:

  • Outdoor pool

Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Palms Resort of Mazatlan

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 265–400 for adults, and MXN 265–400 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. 
    For guests' safety, the property includes a smoke detector in each accommodation. Contactless check-out is available.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Palms Mazatlan
Palms Resort Mazatlan
The Palms Of Mazatlan Mazatlan
The Palms Resort of Mazatlan Resort
The Palms Resort of Mazatlan Mazatlán
The Palms Resort of Mazatlan Resort Mazatlán

The Palms Resort of Mazatlan Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 497 out of 1003 reviews" "
Rating 8 - Good. 308 out of 1003 reviews" "
Rating 6 - Okay. 100 out of 1003 reviews" "
Rating 4 - Poor. 52 out of 1003 reviews" "
Rating 2 - Terrible. 46 out of 1003 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The pools were undergoing some renovation but aside of that the facilities were good, clean and comfortable
Stayed 2 nights in Jan 2024

10/10 Excellent

Jose

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
La actitud de seguridad difiere mucho de la actitud del resto del staff. Entiendo que su trabajo no sea andar sonriendo y conviviendo con los huéspedes, pero tampoco estamos en una zona de peligro ni nada parecido. Muy sangrones. Y tener inhabilitado para huéspedes el estacionamiento contiguo, también molesta. Mucho tiempo para encontrar libre al bell boy y que vaya y venga con el carro.
Stayed 3 nights in Jan 2024

10/10 Excellent

joel

Travelled with family
Liked: Amenities
Gtlreat
Stayed 2 nights in Jan 2024

8/10 Good

Marsha Lynne

Liked: Amenities
I was at the Palms resort January 20-27, 2024. I was travelling alone, and my first room was booked mountainside. The facilities weren’t suitable for my mobility issues and they were kind enough to change my room to a handicap room with more grab bars in the bathroom. That was on the main floor facing the pool, which has been under construction all this time. Housekeeping was really good and the trouble with me is I needed more grab bars, even with the curbless shower. The bed in the handicap room was far too firm, so I needed other blankets under me to be comfortable. My suggestion, for any of the rooms would be to have at least one chair with arms. I had a lot of difficulty standing without that extra assistance. The staff at the front concierge area was very good and I’m sorry to the guy that I kept calling Diego instead of Alberto 😟 he arranged a cab for me to go to the airport on the morning of my departure The Panama restaurant is part of the resort and it is an exceptional restaurant, but it is so busy that I was never able to have breakfast there because it was too full. The hotel and Mexico tourist areas in general have really improved with handicap ramps just about everywhere except to the beach area. The Palms resort is very close to all the other tourist activities and money exchange.
Stayed 7 nights in Jan 2024

6/10 Okay

Thang Xuan

Travelled with family
Disliked: Staff & service, property conditions & facilities
No gym, small swimming pool, no fridge in the room, not much choice of food in restaurant
Stayed 6 nights in Jan 2024

4/10 Poor

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing stay
Shame I have to give Palms Resort a negative review but the construction noise from the new pool spoiled this trip. Construction noise starts early, around 7 am and lasts until 10pm. The main pool which used to be beautiful is closed and big panels are blocking the sea view. One can not enjoy their morning coffee due to ongoing noise on ones private balcony. There is a 2nd pool next door but no beach access and behind a wire fence so it feels a bit like you are in a 'prison camp'. The very young staff is fantastic though, as is housekeeping and the rooms are great. Would not stay again untill after the reno is complete. They still charge full rate!
View behind the fence
Construction
Stayed 6 nights in Jan 2024

2/10 Terrible

Stacie

Disliked: Staff & service, property conditions & facilities
Got wrong room had to move the second day we were there and the construction was horrible and loud. Closed the only bar and no pool or hot tub. Don't go there ... Expedia didn't say anything about the construction going on ..
Stayed 6 nights in Jan 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was excellent. Friendly staff. Food was delicious.
Stayed 4 nights in Jan 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms, great views, great service! Staff is awesome, lots of places in this area to choose from, but this hotel is a standout...will definitely be back again, if you plan on visiting mazatlan give this place a try you won't be disappointed
Stayed 3 nights in Jan 2024

8/10 Good

Jesus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All
Stayed 2 nights in Jan 2024