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Best Western Melbourne City

3.5 star property
3.5-star hotel near Melbourne Convention and Exhibition Centre

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Photo gallery for Best Western Melbourne City

Property amenity
Terrace/patio
Exterior
Courtyard Room - Pet Friendly
Breakfast, lunch and dinner served
Reviews
8.2

Very good

Popular amenities

  • Breakfast availableBreakfast availableBreakfast available
  • Room serviceRoom serviceRoom service
  • HousekeepingHousekeepingHousekeeping
  • 24/7 front desk24/7 front desk24/7 front desk
  • Pet-friendlyPet-friendlyPet-friendly
  • LaundryLaundryLaundry

Explore the area

Map
16 Spencer Street, Melbourne, VIC, 3000
  • Popular LocationMelbourne Convention and Exhibition Centre5 min walk
  • Popular LocationCrown Casino5 min walk
  • Popular LocationMelbourne Central3 min drive
  • AirportMelbourne, VIC (MEL-Tullamarine)24 min drive

Room options

View all photos for Standard Room, 3 Single Beds, Non Smoking

Individually decorated, individually furnished, soundproofing

Standard Room, 3 Single Beds, Non Smoking

8/10 Very good
  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

7.1/10 Good
  • Sleeps 2
  • 2 Twin Beds

View all photos for Shoebox

Shoebox

Shoebox

8.4/10 Very good
  • Sleeps 2
  • 1 Double Bed

View all photos for Rooftop Apartment

Rooftop Apartment

Rooftop Apartment

  • Sleeps 2
  • 1 King Bed

View all photos for Standard King Room

Individually decorated, individually furnished, soundproofing

Standard King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Courtyard Room - Pet Friendly

Courtyard Room - Pet Friendly

Courtyard Room - Pet Friendly

  • Sleeps 2
  • 1 Queen Bed

View all photos for Matchbox

Matchbox

Matchbox

7.6/10 Good
  • Sleeps 1
  • 1 Twin Bed

Similar properties

Exterior
Great Southern Hotel Melbourne
Free WiFi
Restaurant
Air conditioning
Breakfast available
4.2 out of 5, Very good, (1288)
The price is CA $78
per night
CA $86 total
includes taxes & fees
30 Jun - 1 Jul
Great Southern Hotel Melbourne

About the area

Melbourne

Melbourne Central Business District stay.Within a 10-minute walk of this Melbourne Central Business District hotel, you'll find Melbourne Convention and Exhibition Centre and Crown Casino. Also, Marvel Stadium is within half a mile (1 km) and Melbourne Central is within 2 miles (3 km).

What's nearby

  • Melbourne Convention and Exhibition Centre - 5 min walk
  • Crown Casino - 5 min walk
  • Marvel Stadium - 11 min walk
  • Melbourne Central - 3 min drive
  • Melbourne Cricket Ground - 5 min drive

Getting around

  • Southern Cross Station - 6 min walk
  • Flagstaff Station - 16 min walk
  • Melbourne Airport (MEL) - 24 min drive

Restaurants

  • ‪Krispy Kreme - ‬2 min walk
  • ‪Grill'd - ‬3 min walk
  • ‪State of Grace - ‬4 min walk
  • ‪Hardware Société - ‬3 min walk
  • ‪The Grain Store - ‬3 min walk

About this property

Best Western Melbourne City

3.5-star hotel near Melbourne Convention and Exhibition Centre
Along with a restaurant, there's a coffee shop/cafe on site. WiFi is free in public spaces. A rooftop terrace, a library, and tour/ticket assistance are also featured at Best Western Melbourne City.

Smoking is allowed in designated areas at this 3.5-star Melbourne hotel.

  • 1 building
  • 114 guestrooms or units
  • 5 levels
  • Terrace on the roof
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Television in lobby
  • Elevator
  • Smoking in designated areas
  • Coffee shop
  • Dining venue
Best Western Melbourne City offers 114 air-conditioned accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished and decorated. 32-inch plasma televisions come with satellite channels.

Bathrooms include showers and complimentary toiletries. This Melbourne hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and fans. Housekeeping is offered daily and change of towels can be requested.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, French, Hindi

Property amenities

Family friendly

  • Laundry facilities
  • Refrigerator
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking within 984 ft (AUD 25 per day)

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM–11:00 AM on weekdays and 7:00 AM–11:00 AM on weekends: AUD 10-35 for adults and AUD 15-35 for children
  • 1 restaurant and 1 coffee shop/cafe
  • Room service available

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator

Room amenities

Entertainment

  • 32-inch plasma TV
  • Satellite channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Fan
  • Heating

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Energy-saving switches
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Phone
  • Soundproofing
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 1.5 percent for credit card payments
Front desk staff will greet guests on arrival
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

  • Pets: AUD 30 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 1 year old and younger stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 10 to 35 for adults, and AUD 15 to 35 for children
  • Nearby parking fee: AUD 25 per day (984 ft away)
  • Pet fee: AUD 30 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - 68932034202
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. The tax ID number is 68932034202. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • Up to 3 children 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Pensione
Hotel Pensione Melbourne
Melbourne Hotel Pensione
Melbourne Pensione
Melbourne Pensione Hotel
Pensione Hotel
Pensione Hotel Melbourne
Pensione Melbourne
Pensione Melbourne Hotel
Pensione Hotel Melbourne - By 8 Melbourne
Pensione Boutique Hotel Melbourne
Best Western Melbourne City Hotel
Pensione Boutique Hotel Melbourne
Best Melbourne City Hotel
Best Melbourne City Melbourne
Best Western Melbourne City Hotel
Best Western Melbourne City Melbourne
Best Western Melbourne City Hotel Melbourne

Best Western Melbourne City Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 350 out of 1002 reviews" "
Rating 8 - Good. 427 out of 1002 reviews" "
Rating 6 - Okay. 140 out of 1002 reviews" "
Rating 4 - Poor. 52 out of 1002 reviews" "
Rating 2 - Terrible. 33 out of 1002 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Robert

Liked: Staff & service, property conditions & facilities
Bathroom was a little small. Cleaning was just average. Location was excellent. Amenities around the hotel were great. Coffee bar was great.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jodi

Liked: Cleanliness, staff & service, property conditions & facilities
The easiest place ever. Perfect place to stay for a concert at Rochford Wines. Thank you
Stayed 1 night in Mar 2024

8/10 Good

Elizabeth

My room was clean and comfortable. The aircon was very welcome on a very hot evening
Stayed 1 night in Mar 2024

8/10 Good

Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was a little small but manageable, the Metro noise was a little loud at times. Restaurant menu was loud mites but quite tasty.
Stayed 2 nights in Mar 2024

10/10 Excellent

Lynette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly & helpful😄
Stayed 1 night in Mar 2024

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service
Staff were great, friendly and accommodating. Room was on the smaller side but thats all we needed and if we wanted there was a longe area right outside our door. Room was comfortable and clean. If you are a bigger bodied person you may not fit through the shower door 😳. Great location position wise, a bit dirty on the street outside due to some people sleeping rough and leaving rubbish about. Very handy location to Marvel stadium for that reason and lovely staff would stay again.
Stayed 1 night in Mar 2024

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was close and handy to southern cross station as was catching sky bus to airport. Traveling by myself so single room with facilities was perfect and clean👌👌
Stayed 1 night in Mar 2024

10/10 Excellent

Karen

Stayed 3 nights in Mar 2024

10/10 Excellent

Joseph

Stayed 1 night in Mar 2024

10/10 Excellent

Ursula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very handy to where I needed to go. Booked a matchbox room. Small, as the name says, but good enough for me, had everything I needed and super clean. Very friendly staff. Good coffee downstairs in their Café.
Stayed 1 night in Mar 2024