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Ole Sereni

4.5 star property
4.5-star luxury hotel near Nairobi National Park

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Photo gallery for Ole Sereni

Outdoor pool, pool umbrellas, sun loungers
Property entrance
Superior Room, City View
3 restaurants, breakfast, lunch, dinner served; international cuisine
Couples treatment rooms, body treatments, aromatherapy
Reviews
8.2

Very good

Popular amenities

  • Breakfast available
  • Pool
    PoolPool
  • Spa
    SpaSpa
  • Hot tub
    Hot tubHot tub
  • Restaurant
    RestaurantRestaurant
  • Bar
    BarBar

Explore the area

Map
Mombassa Road, Opp. Zain offices / Parkside Tower, Nairobi, 18187-00500
  • Popular LocationThe Nextgen Mall5 min walk
  • Popular LocationNairobi National Park15 min walk
  • Popular LocationKenyatta International Convention Centre7 min drive
  • AirportNairobi (NBO-Jomo Kenyatta Intl.)18 min drive

Room options

View all photos for Club Room

Premium bedding, in-room safe, individually decorated, desk

Club Room

  • 28 sq m
  • Sleeps 3
  • 1 King Bed OR 3 Twin Beds

View all photos for Cozy Room

Premium bedding, in-room safe, individually decorated, desk

Cozy Room

  • 28 sq m
  • Sleeps 2
  • 1 King Bed OR 3 Twin Beds

Similar properties

Property entrance
Eka Hotel Nairobi
Pool
Spa
Parking included
Free WiFi
4.4 out of 5, Excellent, (289)
The price is CA $116
per night
CA $149 total
includes taxes & fees
3 Jul - 4 Jul
Eka Hotel Nairobi

About the area

Nairobi

Lang'ata stay.Your stay at this Lang'ata hotel places you within 3 miles (5 km) of Nairobi National Park and Nyayo National Stadium. Parliament Building and Kenyatta International Convention Centre are also within 6 miles (10 km).

What's nearby

  • The Nextgen Mall - 5 min walk
  • Nairobi National Park - 15 min walk
  • Nyayo National Stadium - 6 min drive
  • Strathmore University - 6 min drive
  • Kenyatta International Convention Centre - 7 min drive

Getting around

  • Syokimau Station - 16 min drive
  • Nairobi (WIL-Wilson) - 11 min drive

Restaurants

  • ‪Fifteen Rooftop - ‬10 min walk
  • ‪Sana Sana (South B) - ‬3 min drive
  • ‪Checkers Pub - ‬4 min drive
  • ‪Nerkwo South B - ‬2 min drive
  • ‪Golden Ice - ‬6 min walk

About this property

Ole Sereni

4.5-star luxury hotel near Nairobi National Park
Ole Sereni offers its guests a full-service spa, an outdoor pool, and a health club. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business center, 3 meeting rooms, and limo/town car service. Event space at this hotel measures 1894 square feet (176 square meters) and includes conference space. A spa tub, a sauna, and spa services are also featured at the luxury Ole Sereni. An airport shuttle (available 24 hours) and a casino shuttle are available for a fee. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4.5-star Nairobi hotel.

  • 1 building
  • 134 guestrooms or units
  • 4 levels
  • 3 dining venues
  • 2 bars or lounges
  • 1894 sq ft of conference space
  • 176 sq m of conference space
  • Built in 2009
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar by the pool
Ole Sereni offers 134 air-conditioned accommodations with safes and complimentary newspapers. These individually decorated accommodations have separate sitting areas. Beds feature premium bedding. 32-inch LED televisions come with premium satellite channels. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

The onsite spa has 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.

Languages

English, Swahili

Property amenities

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Refrigerator
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free extended parking on site
  • Limited onsite parking
  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Casino shuttle (surcharge)
  • Limo/town car service
  • Shopping center shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–10:30 AM: KES 2000 for adults and KES 2000 for children
  • 3 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges and 1 poolside bar
  • Coffee/tea in common area(s)

Things to do

  • Fitness center
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 32-inch LED TV
  • Premium channels
  • Satellite channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Electrical adapters/chargers
  • Free newspapers
  • Individually decorated
  • Iron/ironing board
  • Local maps
  • Phone
  • Safe
  • Separate sitting area
  • Slippers
  • Soundproofing
  • Turndown service
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 3:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Guests who require guaranteed early check-in must book their stay to include the early check-in date. Other early check-in requests are subject to availability, and a fee equal to 50% of the daily room rate is charged.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for KES 40.0 per day.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately KES 2000 for adults and KES 2000 for children
  • Airport shuttle fee: KES 2250 per person (one-way)
  • Airport shuttle fee per child: KES 1200 (one-way), (from 5 to 11 years old)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: KES 40.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve rollaway/extra beds
Tax ID - P051183856D
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    Guests must contact this property in advance to reserve rollaway/extra beds. The tax ID number is P051183856D. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. 

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Ole Sereni
Ole Sereni Hotel
Ole Sereni Hotel Nairobi
Ole Sereni Nairobi
Sereni
Ole - Sereni Hotel, Nairobi Hotel Nairobi
Ole - Sereni Hotel
254 Ole Sereni
Ole Sereni Hotel
Ole Sereni Nairobi
Ole Sereni Hotel Nairobi

Ole Sereni Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 258 out of 597 reviews" "
Rating 8 - Good. 222 out of 597 reviews" "
Rating 6 - Okay. 64 out of 597 reviews" "
Rating 4 - Poor. 24 out of 597 reviews" "
Rating 2 - Terrible. 29 out of 597 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

VICTOR

airco stopped working twice. television functionalities stopped occasiaonly..
Stayed 2 nights in Mar 2024

10/10 Excellent

Richard, Ottawa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
First rate hotel and very friendly staff
Stayed 1 night in Mar 2024

8/10 Good

John

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
God but….
Nice hotel with some beautiful views and neat functional rooms. Wi-Fi is good. Showers are hot. Beds are comfortable. The major problem of hotel is some (not all) of the staff who just do not understand service! Examples being the 10 mins it take to get served a drink as the staff will walk past you and ignore you! The receptionist who acts like a robot and will roll her eyes at you when asking perfectly a reasonable questions (the question being why when dial the number for room service, why does nobody answer? Reply being that the number shown on the room service menu is not the correct number!!!!!!) In fairness, management are quick to deal with any complaint you make and will try to resolve with some sort of customer services but better to not have these things in the first place! The food menu in the waterside is 75% pizza and 25% nibbles type food. Why not expand a little and give a greater choice. I did later find out you can order from the full restaurant menu in waterside so why not give out a menu stating this? All in all it is a nice place to stay and fairly chilled but could do better!
Stayed 5 nights in Feb 2024

8/10 Good

Roberto

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024

6/10 Okay

Ameer

Business traveller
Too expensive compared for the rooms with similar property
Stayed 1 night in Feb 2024

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist was very courteous and professional while the dining services staff need more training on how to handle guests.
Stayed 1 night in Feb 2024

10/10 Excellent

Patrick

Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2024

2/10 Terrible

Sharon

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Really rude staff and poor service. Our room was on the 4th floor near the entrance to the bedrooms. You could hear the doors opening and closing as people were entering the area and talking! The night before we were due to fly, there was a party in the restaurant which went till nearly 1am! There was no notification of the party and the music could be heard clearly in our room. Despite calling reception twice nothing was done about it. There was no apology from the staff and we had little sleep before. Catching an early flight. Absolutely shocking customer service!!!!
Stayed 2 nights in Dec 2023

10/10 Excellent

Philip

Travelled with group
Great staff nice facility
Stayed 3 nights in Jan 2024