8/10 Good
Heather
5 Mar 2024
Liked: Cleanliness, staff & service, room comfort
Newcastle
The staff I encountered were spectacular! They were friendly, outgoing and helpful. I DO think there were people on holiday or out sick as several times I called down to the front desk or the bar and there was no answer. There were also several times when I was looking for front desk or bar staff and they were nowhere to be found - I waited at the desk/in the bar and ultimately gave up. The common areas are attractive, comfortable and clean. My room felt old and grungy. When I arrived there were mold and water leak stains on the bathroom ceiling and the shower curtain smelled like mildew. The first bath towel I reached for had a large hole (fit four finger in it). I did not say anything to staff during my stay as I figured the rooms would likely be the same. The bed was clean and comfortable. My stay was mostly comfortable, made all the better by the helpfulness of the staff!
Heather
Stayed 14 nights in Feb 2024