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Sago Palm Hotel

4.5 star property
4.5-star luxury hotel near Dunn's River Falls

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Photo gallery for Sago Palm Hotel

Exterior
Outdoor pool, sun loungers
Main Deluxe Queen Junior Suite
Daily cooked-to-order breakfast (USD 34 per person)
Main Deluxe King
Reviews
9.2

Wonderful

Popular amenities

  • BarBarBar
  • 24/7 front desk24/7 front desk24/7 front desk
  • Room serviceRoom serviceRoom service
  • PoolPoolPool
  • SpaSpaSpa
  • GymGymGym

Explore the area

Map
54 Main St, Ocho Rios
  • Popular LocationTurtle Beach5 min walk
  • Popular LocationMystic Mountain5 min drive
  • Popular LocationDunn's River Falls7 min drive
  • AirportMontego Bay (MBJ-Sir Donald Sangster Intl.)100 min drive

Room options

View all photos for Main Deluxe Queen Junior Suite

Main Deluxe Queen Junior Suite

Main Deluxe Queen Junior Suite

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Westmoreland Cabana Queen

Premium bedding, in-room safe, individually furnished, desk

Westmoreland Cabana Queen

  • Sleeps 2
  • 1 Queen Bed

View all photos for Westmoreland Town Queen

Premium bedding, in-room safe, individually furnished, desk

Westmoreland Town Queen

  • Sleeps 2
  • 1 Queen Bed

View all photos for Main King

Premium bedding, in-room safe, individually furnished, desk

Main King

  • Sleeps 2
  • 1 King Bed

View all photos for Westmoreland Cabana King

Premium bedding, in-room safe, individually furnished, desk

Westmoreland Cabana King

  • Sleeps 2
  • 1 King Bed

View all photos for Main Twin Twin

Main Twin Twin

Main Twin Twin

10/10 Exceptional
  • Sleeps 2
  • 2 Twin Beds

View all photos for Main Deluxe King

Premium bedding, in-room safe, individually furnished, desk

Main Deluxe King

8/10 Very good
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Suite

Signature Suite

Signature Suite

  • Sleeps 7
  • 1 King Bed, 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Westmoreland Town King

Premium bedding, in-room safe, individually furnished, desk

Westmoreland Town King

  • Sleeps 2
  • 1 King Bed

View all photos for Westmoreland King Large

Premium bedding, in-room safe, individually furnished, desk

Westmoreland King Large

10/10 Exceptional
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Main Queen

Premium bedding, in-room safe, individually furnished, desk

Main Queen

9/10 Wonderful
  • Sleeps 2
  • 1 Queen Bed

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About the area

Ocho Rios

City center stay.With a stay at this Ocho Rios hotel, you'll be steps from Ocho Rios Craft Park and Ocho Rios Clock Tower. Turtle River Park and Jamaica Beaches are also within half a mile (1 km).

What's nearby

  • Turtle Beach - 5 min walk
  • Mahogany Beach - 15 min walk
  • Ocho Rios Fort - 3 min drive
  • Mystic Mountain - 5 min drive
  • Dunn's River Falls - 7 min drive

Getting around

  • Ocho Rios (OCJ-Ian Fleming Intl.) - 22 min drive

Restaurants

  • ‪Mother`s - ‬3 min walk
  • ‪8Rivaz Lounge - ‬5 min walk
  • ‪KFC - ‬4 min walk
  • ‪MOMO @ Moon Palace Jamaica Grande - ‬2 min walk
  • ‪Jimmy Buffett's Margaritaville (Ocho Rios) - ‬12 min walk

About this property

Sago Palm Hotel

4.5-star luxury hotel near Dunn's River Falls
Sago Palm Hotel offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces.

A business center, 2 meeting rooms, and coworking spaces are available. Event space at this hotel measures 2000 square feet (186 square meters) and includes a conference center. Spa services, tour/ticket assistance, and concierge services are also featured at the luxury Sago Palm Hotel. Free self parking is available.

This 4.5-star Ocho Rios hotel is smoke free.

  • 37 guestrooms or units
  • 2 bars or lounges
  • Meeting rooms
  • 2000 sq ft of conference space
  • 186 sq m of conference space
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • No smoking on site
  • Bar by the pool
  • Dining venue
Sago Palm Hotel offers 37 air-conditioned accommodations with safes and complimentary bottled water. Each accommodation is individually furnished. Beds feature premium bedding. 50-inch LED televisions come with premium cable channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, slippers, and hair dryers.

This Ocho Rios hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Guests can pamper themselves by indulging in the onsite spa services. There are couples treatment room(s) available. Services include facials, body wraps, body scrubs, and body treatments.

Languages

English

Property amenities

Family friendly

  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:00 AM–10:30 AM: USD 34 for adults and USD 17 for children
  • 1 restaurant
  • 2 bars/lounges and 1 poolside bar
  • Room service available

Things to do

  • Fitness center
  • Outdoor pool
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Handrails in stairways
  • Stairway handrail height (inches): 35
  • Lever door handles
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • 12 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 30
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 50-inch LED TV
  • Cable channels
  • Pay movies
  • Premium channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Free bottled water

More

  • Chef
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Guidebooks/recommendations
  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sago Palm Hotel

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 34 for adults and USD 17 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, Discover, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher and a first aid kit in each accommodation.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Sago Palm Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 40 out of 56 reviews" "
Rating 8 - Good. 11 out of 56 reviews" "
Rating 6 - Okay. 3 out of 56 reviews" "
Rating 4 - Poor. 0 out of 56 reviews" "
Rating 2 - Terrible. 2 out of 56 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Nikhailia

Travelled with partner
Good location in the middle of downtown Ocho Rios. Breakfast was good. The front desk charged me twice & has an old manual paper system to document stays so my money could not be refunded without a lengthy research of their “files.” Now, a week later, I am still pursing my money back telephonically from the USA. Major inconvenience.
Stayed 1 night in Mar 2024

10/10 Excellent

Myra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing! Friendly, helpful, professional and approachable. The beach is a few minutes walk away, the pool area was great. We will be back again and will definitely book here. Thank you for a great stay.
Stayed 4 nights in Mar 2024

6/10 Okay

Khristina

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Theresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at Sago Palm was excellent, the breakfast options were great and so was the food as well. I celebrated my boyfriend’s birthday and got our room decorated and it was worth it! Our 2 night stay was extremely comfortable and the hotel is so clean and the ambiance is amazing! The staff were exceptional! Renneil at the front desk was super helpful and made our check in process run smooth. All in all it was an awesome stay!
Stayed 2 nights in Mar 2024

8/10 Good

Jennifer

Liked: Cleanliness, property conditions & facilities, room comfort
We had to ask for the superior king with kitchen that I booked after being shown another room. We changed to the correct room. Then had to ask and wait a couple of days for the promised kitchenware.
Stayed 5 nights in Mar 2024

10/10 Excellent

Latangie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The slamming of room doors by a few guests and the maids was a but much during the morning/day. Other than that, it was extremely quiet.
Stayed 3 nights in Mar 2024

10/10 Excellent

Terri-Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was genuinely courteous. From the security staff to the maintenance personnel.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff, quick and easy check-in, food was top tier... would definitely go back!
Stayed 3 nights in Feb 2024

10/10 Excellent

Ashley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The Sago Palm Hotel was amazing. It was everything the pictures show. It's located in the center of Ocho Rios, within walking distance to bars, restaurants, local activities, a major chain hotel, and all the excursions. The only downfall for my group was the hotel had no nightlife, and the pool was cold (but beautiful). The staff was all nice, and the breakfast was great. I wouldn't do all-inclusive here because it is not a very large hotel to just stay in all day. The locals were very friendly, we did encounter harassment from a local which the hotel informed us (being all females) but the security at the hotel made us feel comfortable.
Stayed 4 nights in Feb 2024

10/10 Excellent

Natalie

Liked: Cleanliness
Great
Stayed 1 night in Mar 2024