10/10 Excellent
haein
Travelled with group
8 Mar 2024
Disliked: Cleanliness, staff & service
A Cautionary Tale: Departure from Hospitality Standards
Rating: ⭐
In the spirit of transparency and accountability, I feel compelled to share my recent experience at Seikoen , where the promised traditional Japanese hospitality took an unfortunate detour into the realms of discomfort and negligence.
1. Atmosphere: ⭐⭐⭐
What initially appeared to be an immersive cultural retreat was regrettably overshadowed by a series of incidents that not only deviated from the anticipated experience but also raised concerns regarding the establishment's commitment to guest well-being.
2. Hospitality: ⭐
The pinnacle of this misadventure was an unexpected guest in the form of a deceased fly within our dining fare. More disconcerting than the incident itself was the inadequacy of the response—an additional serving of meat hardly serves as recompense for a lapse in hygiene. This incident warrants a closer examination of Seikoen's adherence to health and safety standards.
3.Privacy Concerns: ⭐
A breach of privacy occurred when staff entered our room without consent, highlighting the need to reevaluate its protocols regarding guest accommodations.
In conclusion, the incidents outlined above warrant consideration, particularly in relation to hygiene, guest privacy, and the overall duty of care owed to patrons. I hope Seikoen takes these concerns seriously and institutes corrective measures for the benefit of future guests.
haein
Stayed 2 nights in Mar 2024