2/10 Terrible
Natalie
Travelled with family
4 Feb 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
my stay at Coco reef through my booking with Expedia it informed me that my hotel & airfare was all inclusive. Upon arrival at the front desk, the young lady at the checkin informed me there was a tax rate of $144 bed fee of $78. I After eating they billed me for lunch. I explained that my reservation is all inclusive. They asked me to wait for confirmation I was confronted by staff that meals was not part of my package. Room had mo water to use they told me they r renovating. move to another unit. the hotel would not serve me my meals in the restaurant. Areas were being booked out the restaurant to banquet , selling group with luggages for sales The bar & restaurant was rented to a rap singer group on our last night. I ended up eating on the walk way where the bar was located however the space was shared with the rap group and hotel guest. The worst part of my dinning was the loud music, &i paid for my trip but it was not a thing as i saw on the Expedia. The hotel is not guess only a shared space. When asked why such tax .The hardship I got while i paid for a vacation after telling my story to Expedia,I think its only fair i get some kind of reimbursement for my hardship. while believing the add posted on Expedia is fair. stories like mine get out to other public sites it would lead to loss of Expedia business both you and the hotel. Keep in mind the restaurant staff offered daily apologizes for this I faced l. l hope to speak/email with your prompt attention. Natalie
Natalie
Stayed 3 nights in Feb 2024
