The rooms and hotel are nice, it's next to the Ace Hotel. But the service was bad, they first gave us the wrong room, then the beds claimed to be queen, and they looked like full beds. Then the morning we were leaving housekeeping opens our door at 9am, we are all so startled. when checkout was 11am. we tell her we are checking out at 11. then maybe 10 minutes later, she comes back asking the same thing. Front desk, did nothing to help us with the issue.