2/10 Terrible
Sujin
Travelled with family
19 Feb 2024
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Beware Hidden Charges: Lack of Transparency at EKL
I recently stayed at EKLO with my family and was disappointed by the lack of transparency regarding their billing practices. While the stay itself was satisfactory, the handling of charges left much to be desired.
Upon checking in, I was informed about a deposit of 50 euros and a city tax of 16 euros, which I duly acknowledged. Throughout my stay, I made two small purchases - two bottles of water, each priced at 1.5 euros. The receptionist assured me that these expenses would be deducted from my deposit.
However, upon checking out, I was surprised to find that there were no explanations provided for additional charges, nor was I given a detailed receipt outlining the expenses incurred during my stay. Imagine my dismay when I later reviewed my credit card statement and discovered a charge of 25.4 Euros (27.7 dollars) from the hotel.
It's evident that there was a lack of communication and transparency regarding the billing process. Guests should be informed of any additional charges and provided with detailed receipts upon checkout. The failure to do so leaves room for confusion and frustration.
I urge future guests to check their credit card statements meticulously after their stay at EKLO. While the accommodation itself may be satisfactory, the hidden charges and lack of transparency in billing are concerning.
I hope they take steps to improve their billing practices for the sake of their guests' satisfaction and trust.
Sujin
Stayed 2 nights in Feb 2024