2/10 Terrible
Shanell
16 Jan 2024
Disliked: Staff & service
I absolutely DO NOT recommend patronizing this place given their horrible management and the predatory experienced I had. I fell ill and could not travel to Thailand. I notified them of the cancellation, circumstances and provided documentation from my physician. Expedia tried to assist numerous times as well. Despite all this they decided to keep the entire amount for my stay (about 3k!) ignoring their own stated policy. It appears they value money for no service provided above respecting their patrons. I will never stay here or recommend anyone to stay here in the future. Book at your own risk.