6/10 Okay
Giridhar Murthy
Travelled with family
21 Feb 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Overall we enjoyed our stay at the Paradisus Palma Real resort. The proximity to the beach as well as the cleanliness of the place is commendable. There are some things that we felt were not upto out expectations.
But let me start with the pros
1. Right next to the beach. You can just walk across from the hotel room to the beach.
2. Quiet- the adults section is seperate from the family section so things are quiet and peaceful. You hardly hear anything but the waves when you step outside the room
3. Convenient location: not very far from the airport (35 mins drive) and right next to Punta Cana downtown..
Cons:
1. The food was bad. In every restaurant and buffet place inside the resort. I read bad reviews about the food situation here and wasn't expecting much, but those bad reviews are still an understatement to how horrible the food was. The first night we got in late and ordered food via room service. We ordered at 9:30 and the food came around 11:45. And it was a pain calling room service and asking for an update.
The Japanese restaurant is a joke with the teppanyaki show more for entertainment than food. And the entertainment was not very entertaining. The other restaurants weren't any better. We found the rice always undercooked, meat overcooked, sea food raw and bland.
2. We were not contacted by the concierge till the last day of the trip. To compensate for this, after we complained, they gave us extended late check-out. (Which we appreciate though)
Giridhar Murthy
Stayed 5 nights in Feb 2024