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Excelsior Palace Portofino Coast

5.0 star property
5-star luxury hotel near Portofino Marina, connected to the convention center

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2 outdoor pools, pool umbrellas, sun loungers
Pool views, open daily
Private beach, sun loungers, beach umbrellas, beach towels
Junior Suite
Property amenity
Reviews
9.4

Exceptional

Popular amenities

  • Pet-friendlyPet-friendlyPet-friendly
  • Pool
  • On private beach
  • Spa
  • Breakfast included
  • Parking availableParking availableParking available

Check out the area

Map
Via San Michele Di Pagana 8, Rapallo, GE, 16035
  • Popular LocationMarina di Rapallo3 min walk
  • Popular LocationRapallo Castle15 min walk
  • Popular LocationSanta Margherita Ligure Castle2 min drive
  • AirportGenoa (GOA-Cristoforo Colombo)33 min drive

Room options

Exclusive Double Room, Sea View

9.8/10 Exceptional
  • 28 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed

Junior Suite

10/10 Exceptional
  • 50 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

Superior Double Room

8.8/10 Excellent
  • 22 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

Classic Double Room

9.6/10 Exceptional
  • 22 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

Superior Queen

  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

Suite, Sea View

10/10 Exceptional
  • 50 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed

Classic Queen

10/10 Exceptional
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

Similar properties

About the area

Rapallo

On the beach.You'll be steps from Marina di Rapallo and within a 10-minute walk of San Michele di Pagana Beach. Also, Spiaggia pubblica Travello is within half a mile (1 km) and Basilica of Sts. Gervasius and Protasius is within 2 miles (3 km).

What's nearby

  • Marina di Rapallo - 3 min walk
  • Spiaggia pubblica Travello - 10 min walk
  • Rapallo Castle - 15 min walk
  • Santa Margherita Ligure Castle - 2 min drive
  • Abbazia di San Girolamo al Monte di Portofino - Complesso Monumentale La Cervara - 5 min drive

Getting around

  • Rapallo Station - 15 min walk
  • Cristoforo Colombo Airport (GOA) - 33 min drive

Restaurants

  • Caravaggio Cafè - 11 min walk
  • Caffè Il Cristallo - 11 min walk
  • Ristorante Pizzeria Sapore di Mare - 14 min walk
  • Bella Napoli - 9 min walk
  • Yacht Club Rapallo SRL - 4 min walk

About this property

Excelsior Palace Portofino Coast

5-star luxury hotel near Portofino Marina, connected to the convention center
Simply step outside to unwind on the hotel's beach. Sit back and relax on the beach with free beach club on site, umbrellas, and sun loungers. At Excelsior Palace Portofino Coast you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 2 restaurants and 2 coffee shops/cafes, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. This luxury hotel also offers a seasonal outdoor pool, a health club, and a rooftop terrace. Limited parking is available for a fee and is offered on a first-come, first-served basis.

  • 119 guestrooms or units
  • 7 levels
  • 2 buildings
  • 2 dining venues
  • 2 coffee shops
  • Meeting rooms
  • 6997 sq ft of conference space
  • 650 sq m of conference space
  • Built in 1901
  • Buffet breakfast (free)
  • Deli
  • Childcare (surcharge)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Beauty salon
  • Newspapers for purchase
  • Bellhop
  • Elevator
  • Bar or lounge
  • Bar by the pool
Excelsior Palace Portofino Coast offers 119 accommodations with minibars and safes. These individually furnished accommodations include desk chairs. A pillow menu is available. LCD televisions come with satellite channels.

Bathrooms include shower/tub combinations, bathrobes, slippers, and bidets. This Rapallo hotel provides complimentary wireless Internet access. Additionally, rooms include hair dryers and complimentary toiletries. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

The onsite spa has 5 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Children under 14 years old are not allowed in the spa without adult supervision.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

English, French, German, Italian, Russian, Spanish

Property amenities

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • In-room child care (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (EUR 20 per day)
  • Limited onsite parking
  • Height restrictions apply for onsite parking
  • Train station pick-up shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 7:30 AM–10:30 AM
  • 2 restaurants and 2 coffee shops
  • 1 poolside bar and 1 bar
  • Room service available

Things to do

  • 18 holes of golf
  • 2 outdoor pools
  • Billiards/pool table
  • Fitness center
  • Free beach club
  • Full-service spa
  • Pilates classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • LCD TV
  • Satellite channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Heating
  • Pillow menu

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Food and drink

  • Minibar

More

  • Connecting rooms available
  • Desk chair
  • In-room massage
  • Individually furnished
  • Laptop-friendly workspace
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
For more details, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from January 1 to April 24:
  • One of the dining venues
  • Beach
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: EUR 10 per pet, per day
  • Only dogs and cats are allowed
  • Weight limit: 18 lbs per pet
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for EUR 110 per day.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 29 February, EUR 0.00 per person, per night, up to 10 nights. This tax does not apply to children under 15 years of age.
  • A tax is imposed by the city: From 1 March - 31 October, EUR 4.00 per person, per night, up to 10 nights. This tax does not apply to children under 15 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: EUR 20 per day
  • Pet fee: EUR 10 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 110 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, and JCB International. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector in each accommodation.

Please note: pets are permitted in the beach club for an additional fee (max 4 pets allowed).

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • Onsite cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in June and close in September.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To adhere to national/local laws, air conditioning may be restricted to certain hours from 01 October to 30 April.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Excelsior Palace
Excelsior Palace Hotel
Excelsior Palace Hotel Rapallo
Excelsior Palace Rapallo
Hotel Excelsior Palace
Excelsior Palace Hotel
Excelsior Portofino Coast
Excelsior Palace Portofino Coast Hotel
Excelsior Palace Portofino Coast Rapallo
Excelsior Palace Portofino Coast Hotel Rapallo

Excelsior Palace Portofino Coast Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 737 out of 1000 reviews" "
Rating 8 - Good. 202 out of 1000 reviews" "
Rating 6 - Okay. 35 out of 1000 reviews" "
Rating 4 - Poor. 16 out of 1000 reviews" "
Rating 2 - Terrible. 10 out of 1000 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location, stunning views, luxe stay
This is our 2nd time staying at the Excelsior Palace. First time was in January 2023 and we loved it so much that when considering options for a week in mid-Feb 2024, decided we'd start by booking the Excelsior. Reception staff is very welcoming, excellent at taking care of guests. They noted we'd stayed at the hotel before and offered us an upgrade: bigger room, better view. Hurrah! Both the public rooms and the bedrooms are wonderfully comfortable and old school gracious. Beds, bedding, towels, robes - everything is first rate, makes one feel pampered. As for the breakfast? Well, if you like a champagne brunch experience you'll be happy! We had Mimosas every morning, delicious options of salmon, some of the best baked goods ever, truly good pancakes, fresh fruit, juices, made-to-order cappuccinos, lungos, etc. and of course all the things one expects of a good hotel buffet: eggs, bacon, sausage, toast, cereals, yogurts, a variety of cheeses & cold cuts, etc. Loved spending a few days here so we could try different options. The breakfast room looks down the Ligurian coast, across the harbor to Rapallo, and along the Portofino Coast: stunning views every day. If you love to walk what a pleasure! Along the harbor into Rapallo or the opposite way to San Michele, Santa Margherita, Portofino the coastal walks: stunning. We couldn't wait to get out every day. But if you get tired the local bus system takes you anywhere on this peninsula! GREAT STAY!
Stayed 2 nights in Feb 2024

10/10 Excellent

Julian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very special place to stay on the Ligurian coast.
Stayed 2 nights in Jan 2024

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always Wonderful!!
This is our third stay at this most wonderful hotel, and it continues to improve to more than a 5 star hotel - this is a 5 star luxury hotel and one of the best I have stayed in while touring Italy. Elegant, kind, professional - with the top amenities. Just wonderful, and we look forward to our next stay here.
Stayed 1 night in Dec 2023

6/10 Okay

Leslie

Travelled with partner

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is absolutely gorgeous! Staff was incredible also. I would highly recommend this hotel. The views were spectacular!
Stayed 3 nights in Nov 2023

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was incredible. Special thanks to concierge Angelo. Beyond kind and helpful. All staff over delivered. Great property.
Stayed 3 nights in Oct 2023

10/10 Excellent

YINTING

Stayed 1 night in Nov 2023

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing stay. My group of four absolutely fell in love with the unique atmosphere that the Excelsior Palace fosters. The antique furniture and paintings are everywhere, giving it an air of luxury that is hard to replicate. The staff is the incredibly helpful and kind. Oreste at the evening bar was wonderful - Francesco the bellman was such a delight to greet in the morning. Breakfast was fantastic, and the Lord Byron restaurant was reasonable quality for dinner. Value for their spa services is pretty good, especially compared to other luxury resorts. Daniela was wonderful to work with.
Stayed 2 nights in Nov 2023

10/10 Excellent

abigail

Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous hotel! Wow
Stayed 1 night in Nov 2023

10/10 Excellent

Beatriz I

Stayed 1 night in Nov 2023