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ibis Rotorua

3.5 star property
3.5-star eco-certified hotel near Polynesian Spa

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Photo gallery for ibis Rotorua

Property grounds
Front of property
Hypo-allergenic bedding, down comforters, desk, blackout drapes
Exterior
Reception
Reviews
8.2

Very good

Popular amenities

  • Parking included
  • LaundryLaundryLaundry
  • Air conditioningAir conditioningAir conditioning
  • HousekeepingHousekeepingHousekeeping
  • 24/7 front desk24/7 front desk24/7 front desk

Explore the area

Map
Lake End Rangiuru Street, Po Box 348, Rotorua, 3010
  • Popular LocationEat Street2 min walk
  • Popular LocationRotorua Central Mall12 min walk
  • Popular LocationPolynesian Spa14 min walk
  • AirportRotorua (ROT-Rotorua Regional)14 min drive

Room options

View all photos for Twin Room, 2 Double Beds, Lake View

Twin Room, 2 Double Beds, Lake View

Twin Room, 2 Double Beds, Lake View

9/10 Wonderful
  • 22 sq m
  • Lake view
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 1 King Bed, Lake View

Hypo-allergenic bedding, down comforters, desk, blackout drapes

Room, 1 King Bed, Lake View

7.5/10 Good
  • 22 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Twin Room, 2 Double Beds, City View

Hypo-allergenic bedding, down comforters, desk, blackout drapes

Twin Room, 2 Double Beds, City View

9.2/10 Wonderful
  • 22 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View

Room, 1 King Bed, City View

8.2/10 Very good
  • 22 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
Novotel Rotorua Lakeside
Pool
Hot tub
Kids pool
Free WiFi
4.0 out of 5, Very good, (1000)
The price is CA $137
per night
CA $158 total
includes taxes & fees
6 Jun - 7 Jun
Novotel Rotorua Lakeside

About the area

Rotorua

Heart of Rotorua.At this hotel, you'll be steps from Eat Street and Matariki Hangi & Maori Cultural Performance. Rotorua Night Market and Kuirau Park are also within half a mile (1 km).

What's nearby

  • Eat Street - 2 min walk
  • Tamaki Maori Village - 11 min walk
  • Rotorua Central Mall - 12 min walk
  • Polynesian Spa - 14 min walk
  • Skyline Rotorua - 5 min drive

Getting around

  • Rotorua (ROT-Rotorua Regional) - 14 min drive

Restaurants

  • Social Club - 4 min walk
  • Pig & Whistle Historic Pub - 6 min walk
  • Poco Tapas and Wine - 4 min walk
  • Cbk Craft Bar & Kitchen - 3 min walk
  • Lady Jane's Ice Cream Parlour - 2 min walk

About this property

ibis Rotorua

3.5-star eco-certified hotel near Polynesian Spa
As a guest of ibis Rotorua, you'll find tour/ticket assistance, a garden, and concierge services. WiFi is available in public spaces for a fee. The eco-certified ibis Rotorua also features laundry facilities, dry cleaning/laundry services, and a front-desk safe. Free self parking is available. You'll have access to the indoor pool at a partner property.
  • 145 guestrooms or units
  • Charging station for electric cars
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Newspapers for purchase
  • Elevator
  • Water dispenser
Ibis Rotorua offers 145 air-conditioned accommodations with hair dryers and irons/ironing boards. Beds feature down comforters. LED televisions come with premium satellite channels. Bathrooms include showers and complimentary toiletries.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, Filipino, Hindi, Japanese, Malay, Spanish, Thai

Property amenities

Family friendly

  • Access to nearby indoor pool
  • Laundry facilities
  • Refrigerator

Internet

  • Available in all rooms: WiFi (NZD 10.00 per 24-hour period)
  • Available in some public areas: WiFi (NZD 10.00 per day)

Parking and transportation

  • Free self parking on site
  • Electric car charging station on site
  • Free offsite parking

Things to do

  • Access to nearby indoor pool
  • Bicycle rentals

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path to elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • LED TV
  • Premium channels
  • Satellite channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Food and drink

  • Electric kettle
  • Refrigerator

More

  • Bulk dispenser for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: NZD 10.00 per 24-hour period (rates may vary)
  • Fee for wireless internet in public areas: NZD 10.00 per day (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property accepts major credit cards, Visa, Mastercard, and American Express. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Photos appearing in the property description reflect the brand standard and are for illustrative purposes only.

National rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Ibis Hotel Rotorua
Ibis Rotorua
Rotorua Ibis
Ibis Rotorua Hotel Rotorua
ibis Rotorua Hotel
ibis Rotorua Hotel
ibis Rotorua Rotorua
ibis Rotorua Hotel Rotorua

ibis Rotorua Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 355 out of 1001 reviews" "
Rating 8 - Good. 411 out of 1001 reviews" "
Rating 6 - Okay. 167 out of 1001 reviews" "
Rating 4 - Poor. 39 out of 1001 reviews" "
Rating 2 - Terrible. 29 out of 1001 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and tidy. Tight spaces snd showing age.
Stayed 2 nights in Feb 2024

2/10 Terrible

Scott

Disliked: Staff & service, property conditions & facilities
Got a $65 fine for parking. Even though I paid $15 for parking.
Stayed 1 night in Feb 2024

6/10 Okay

Eileen

Travelled with partner
Liked: Staff & service
Rooms are very small and crowded. Bathroom is in need of refurbishing. Shower was so tiny and counter so worn and tired. Nice bath towels though and beds were comfy. Great location, close to water and restaurants. Easy parking. Wifi good.
Stayed 2 nights in Feb 2024

8/10 Good

Mary

Stayed 2 nights in Feb 2024

10/10 Excellent

Brent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, cheap accommodation within walking distance of eat street. 24hr self serve laundry and access to the gym and pool in the hotel next door.
Stayed 1 night in Feb 2024

2/10 Terrible

Marco

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay away from this crap. Common areas are dirty, rooms are dirty, windows don't open and the AC is so bad it takes like an hour to cool the room, in the middle of the summer. Staff is completely useless. We waited half hour in line just to check in. When it was our turn they asked for the physical card I used to book through Expedia, except I had used a virtual card. But they insisted they needed a card on file. Offered to pay a large deposit instead but nope, "we need the card". Manager was called, I reluctantly gave them one of my other physical cards but the POS showed an error: "issuer unavailable". Keep in mind I've used these cards all around the world, including in multiple hotels in NZ in the last 2 weeks. Second card: "issuer unavailable", same for about 4 more cards, all from different countries and banks. The manager insisted the problem was on my account. "Maybe the balance is insufficient", "maybe the account is frozen", all in front of other guests waiting in line, it was HUMILIATING! In complete disbelief and frustration I was asked to rebook through Expedia and pay online, which I did, using the SAME card, right in front of the manager, AND IT WORKED! I asked if breakfast was included: "yes, 6 to 9 am". My dad went early the next day and guess what: "sorry, actually breakfast isn't included". Seriously?? The least you could do is include breakfast for wasting our time and humiliating us in front of other guests. Shame on you.

10/10 Excellent

Tim, Sidmouth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stop over clean tidy and new
Stayed 1 night in Feb 2024

8/10 Good

Tarnz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & cosy. Free access to geothermal pools next door. Safe parking.
Stayed 1 night in Feb 2024

8/10 Good

Paula

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

6/10 Okay

Tim

Disliked: Staff & service
Disappointing
The room is small. Considered it's a hotel, bathroom has very little supply of toiletries and that doesn't matter as compared with its services. We ordered a cheese cake with reception (you pick it up from reception no delivery to room), they gave us a chocolate mud cake instead. Returned it to reception and receptionist agreed it's not cheese cake and said will ask kitchen to change it and we're told to wait at room till ready to be picked up. 5 minutes later phone rang and reception said their chef said what we were given was cheese cake! Are you kidding? I'm afraid anyone who has eaten both before would be able to differentiate cheese cake and chocolate cake! Wish we had taken a photo of it. Next time order pork if you want steak or vice versa! Only up side about the place is location walking distance to city centre.
Stayed 2 nights in Feb 2024