2/10 Terrible
Emanuel
Travelled with family
30 Mar 2024
Disliked: Cleanliness, property conditions & facilities
Didn’t even stay a full night!!!! Front desk staff person was professional and friendly I will say that. BUT, after walking down a poorly lit hallway and upon entering our room we were met with a musty smell, bathroom toilet was all scratched up from what looked like damage from what could’ve only been from a snake to unclog toilet, shower was cleaned poorly; my little girl actually said she wasn’t going to use the bathroom because it looked “disgusting in there”. Spider webs and cob webs in floor corners. We actually left after we discovered a couple of what only looked like some sort of bug bite on both of our kids, we packed up our belongings and kids and left back home on a three hour trip. So much for spring break! Checked in around 3:30pm and left around 9pm (which we were actually at the hotel for maybe a total of two hours due to spending time in Frankenmuth site seeing)
Pool facilities were absolutely poorly maintained and the Pool DID NOT reflect the preview photos displayed on the listing. Literally night and day!! Water was ice cold and after 10min in the pool my kids were ready to get out and wash the filth off. What an absolute let down!
We left the key at the front desk with the employee and mentioned the bites as well as the poorly maintained & unclean room & let her know we tried to stick out but the bug bites were the last straw. She didn’t seem bothered or surprised as to which her only reply was “I’ll let the mgr know and they’ll contact” Save your $$
Emanuel
Stayed 1 night in Mar 2024