2/10 Terrible
Bryan
Business traveller
15 Feb 2024
Liked: Cleanliness
Disliked: Staff & service, room comfort
Manager should be fired!
I travel over 100 days/year. I had a business event in SD and I could have stayed at 50 places but I wanted to try the Bristol. I filled out their pre-arrival digital form (which is nice) requesting a quiet room with paid early check-in. I also called ahead to verify the quiet room and they said no problem. The bell/doorman was super friendly and helpful but my stay was terrible.
1. My room was next to the cable car transportation station so I heard a buzzing noise (horn) and train track rattles every few minutes so I barely slept both nights. I ended up getting sick due to lack of sleep. To me, this is unacceptable because they had many room options/locations to put me in and I would have waited if needed (as I explained when i called and checked in).
2. Day 2 was a repeat. No manager. My event was long so I left at 8 AM and got home around 11 PM each night. The 2nd night I also didn't sleep even with ear plugs, white noise machine, etc. Day 3 I politely asked for the manager but he wasn't in so I asked for a call. NOTHING. At check-out, the female was cold and said she would have the manager call for sure...but nothing.
I called for 2 weeks and left voicemails but NO ONE Called me.
3. Restaurant was closed but they are charging full rates. This is not good business.
I stay in SD monthly for work. I host events at hotels annually and I will never use Bristol again. More than disappointing!
Bryan
Stayed 2 nights in Jan 2024