2/10 Terrible
patrick
24 Feb 2024
Bait and Switch
After my Amex was swiped. They then told me our room was down the street in a different building, down an alley and up a staircase. My wife has a heart condition and cannot go upstairs. They had no elevator. We had 4 large bags as we have been traveling for weeks and they had no staff to help. The photo of the room that I thought I bought was nothing like the little dingy room they tried to put us in. They also charged us for our licensed service dog. I explained the situation and they said sorry but they can’t refund my card. We had to find another hotel.
patrick
Stayed 2 nights in Feb 2024