4/10 Poor
Vincent
22 Feb 2024
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, room comfort
DNR with lack of reason or warning
So previously staying here I had ordered a smoking room and had stayed for a couple weeks. This time around I had ordered a room and apparently it was non smoking. I had no problem smoking cigarettes outside of the room. After 3-4 days of staying they wouldn't extend our stay saying the room smelled. First of all room service hadn't been to our room since the day before yesterday so why did they choose today to not accommodate us. If that was really the reason then they should have said something about it yesterday. Frankly, we didn't smoke in the room so I wanted to make sense of the whole situation. Over the phone the manager then said that the last stay we had a smoking room and since this time we had non smoking that we had to leave and that's the reason why we couldn't stay. Personally I think that since it was a holiday weekend that they wanted to rent out to people who don't use the third party apps to save money and basically having someone else willing to pay extra for the room. So guess that we didn't require any type of warning or let us know ahead of time that we had to find somewhere else to stay. What a inconsiderate and vague reason to DNR someone that follows the rules like everybody else.
Vincent
Stayed 1 night in Feb 2024