I have been staying at the Melia for 25 years, mostly for its location. They have never ever recognized me as a returning loyal guest, which is sad, but ok. over time, the hotel has had its ups and downs, but one would know what to expect. Now, it is under construction (no mention of it before you book on Hotels.com). No lobby. Actually the lobby became a construction site, with unbearable noises (circular saw, hammering, screaming) and construction dust. There is only a 10ft. partition blocking the view, but open spaces above that. I found myself screaming to be heard by the staff. Called manager to share my discontent, and was told that, when ready, it will be back to good... but wouldn't even sympathize with the absurdity of the situation. I shortened my stay to two nights, and found another place. Sorry to let Melia go after such a long time. They just let me down.