We received a room with no heat. There was no thermostat in the room to even change it and it was 49 degrees outside!! It was the only room available so we had no choice but to stay and be cold. The hot water in the shower went in and out, the Wi-Fi did not work at all and there was NO SERVICE at all, there were dead bugs on the carpet, the microwave looked like it was 1970, there were terrible stains on the furniture, and the towels were dirty and torn. Other than all of that, the bed was comfy and seemed clean, the toilet worked, the man at the front desk was very friendly and helpful, and it got us through the night, but WAY overpriced for what we got. Very disappointed.