4/10 Poor
Rosemary
Travelled with family
4 Mar 2024
Disliked: Cleanliness, amenities, property conditions & facilities
This review is not about the Monaco Hotel, because on our way down on Friday, we received a phone call from the owner stating we could not go to the Monaco and were being transferred to the Mango Motel. I was very upset because I needed to be close to the convention center and this was further away. Instead of walking right next door to the Convention Center at the Monaco, I had to drive my car. I don't know why we were switched, they danced around my question, and I don't know what condition the Monaco would have been in, but if it is the same owner, I'm not expecting much more. I told the owner the bathroom was dirty but nothing was done over the three days we were there. There was pink mold in the grout of the tub, and someone else's hair on all the walls of the tub and right over the faucets of the sink. A corner of the tub on the floor had thick black dirt/mold??? The room was very small with no closet to hang clothes, no area in the bathroom, not even enough to put your toothbrush - it was just a small sink, no vanity space. The coffee cups were dirty-yuck! Very few hotels are open this time of year, so we were very limited especially that we need to be near the Convention Center. Yes, we only paid $100 a night through Expedia, but fancy is not what we expected - clean was!!!! The best is there is a large sign in front of the motel stating "NEWLY RENOVATED"!!!!! HMMMM????
Rosemary
Stayed 2 nights in Mar 2024