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SchlossHotel Zermatt – Active & CBD Spa Hotel

4.0 star property

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Photo gallery for SchlossHotel Zermatt – Active & CBD Spa Hotel

Front of property - evening/night
Indoor pool
Duplex Junior Suite with Matterhorn View
Sauna, body treatments, hot stone massages, sports massages, body scrubs
Deluxe Chalet | Bathroom
Reviews
9.6

Exceptional

Popular amenities

  • Room serviceRoom serviceRoom service
  • BarBarBar
  • GymGymGym
  • Spa
  • Pool
  • Pet-friendlyPet-friendlyPet-friendly

Explore the area

Map
Bahnhofplatz 18, Zermatt, VS, 3920
  • Popular LocationZermatt-Matterhorn Ski Paradise1 min walk
  • Popular LocationZermatt-Furi Gondola14 min walk
  • Popular LocationSunnegga Ski Resort20 min drive

Room options

View all photos for Comfort Suite

Comfort Suite

Comfort Suite

  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Boutique Junior Suite in rustic style

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Boutique Junior Suite in rustic style

  • 40 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Deluxe Suite

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Suite

  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Family Room

Family Room

Family Room

  • 60 sq m
  • Mountain view
  • Sleeps 4
  • 2 Twin Beds and 1 Queen Bed

View all photos for Family Suite

Family Suite

Family Suite

  • 60 sq m
  • Mountain view
  • Sleeps 4
  • 2 Twin Beds and 1 Queen Bed

View all photos for Comfort Double or Twin Room

Comfort Double or Twin Room

Comfort Double or Twin Room

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double or Twin Room

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Double or Twin Room

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 1 Bedroom, Non Smoking, Mountain View (Matterhorn view)

Deluxe Double Room, 1 Bedroom, Non Smoking, Mountain View (Matterhorn view)

Deluxe Double Room, 1 Bedroom, Non Smoking, Mountain View (Matterhorn view)

  • 30 sq m
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Deluxe Chalet

Deluxe Chalet

Deluxe Chalet

  • Mountain view
  • Sleeps 4
  • 2 King Beds

View all photos for Double Room

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Double Room

9.9/10 Exceptional
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

9.7/10 Exceptional
  • 29.8 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Boutique Junior Suite in modern style

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Boutique Junior Suite in modern style

  • 35 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Single Room (Style)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Single Room (Style)

10/10 Exceptional
  • 20 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Luxury Suite

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Luxury Suite

10/10 Exceptional
  • 80 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Large Twin Sofa Bed

View all photos for Apartment (Penthouse - Cleaning every 3 days)

Apartment (Penthouse - Cleaning every 3 days)

Apartment (Penthouse - Cleaning every 3 days)

  • 230 sq m
  • Mountain view
  • Sleeps 6
  • 3 King Beds OR 6 Twin Beds

View all photos for Duplex Junior Suite with Matterhorn View

Duplex Junior Suite with Matterhorn View

Duplex Junior Suite with Matterhorn View

10/10 Exceptional
  • 40 sq m
  • Mountain view
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Deluxe Apartment (Cleaning every 3 days)

Deluxe Apartment (Cleaning every 3 days)

Deluxe Apartment (Cleaning every 3 days)

10/10 Exceptional
  • 100 sq m
  • Mountain view
  • Sleeps 4
  • 2 King Beds OR 4 Twin Beds

Similar properties

Aerial view
Alpenhotel Fleurs de Zermatt
Pool
Breakfast included
Spa
Free WiFi
4.7 out of 5, Exceptional, (574)
The price is CA $293
per night
CA $317 total
includes taxes & fees
18 Jun - 19 Jun
Alpenhotel Fleurs de Zermatt

About the area

Zermatt

Zermatt City Centre stay.A stay at this Zermatt City Centre hotel places you steps from Zermatt Visitor Center and within a 5-minute walk of Zermatt-Matterhorn Ski Paradise. Zermatt–Sunnegga Funicular and Matterhorn Museum are also within half a mile (1 km).

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk
  • Zermatt–Sunnegga Funicular - 6 min walk
  • Matterhorn Museum - 6 min walk
  • Zermatt-Furi Gondola - 14 min walk
  • Sunnegga Ski Resort - 20 min drive

Getting around

  • Zermatt Gornergratbahn Station - 1 min walk
  • Sion (SIR) - 75 min drive

Restaurants

  • ‪McDonald's - ‬2 min walk
  • ‪Golden India - ‬1 min walk
  • ‪Bäckerei-Konditorei-, Tea-Room Hörnli - ‬3 min walk
  • ‪Le Petit Royal - ‬2 min walk
  • ‪Restaurant Derby - ‬2 min walk

About this property

SchlossHotel Zermatt – Active & CBD Spa Hotel

4-star spa hotel near Zermatt-Matterhorn Ski Paradise
SchlossHotel Zermatt – Active & CBD Spa Hotel offers its guests a full-service spa, an indoor pool, and a sauna. Public spaces have free WiFi. You can enjoy a drink at the bar/lounge. A fitness center, a terrace, and multilingual staff are also featured at SchlossHotel Zermatt – Active & CBD Spa Hotel.

This 4-star Zermatt hotel is smoke free.

  • 1 building
  • 49 guestrooms or units
  • 3 levels
  • Built in 1964
  • Childcare (surcharge)
  • Ski equipment storage
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
SchlossHotel Zermatt – Active & CBD Spa Hotel offers 49 accommodations with minibars and safes. Rooms open to balconies. Each accommodation is individually furnished and decorated. Flat-screen televisions come with cable channels. Bathrooms include bathtubs, bathrobes, slippers, and complimentary toiletries.

This Zermatt hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and hair dryers.

Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include hot stone massages, sports massages, facials, and body scrubs. The spa is equipped with a sauna.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Languages

English, French, German, Italian, Portuguese, Spanish

Property amenities

Family friendly

  • Babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Free train station pick-up shuttle
  • Ski shuttle nearby

Food and drink

  • 1 bar
  • Room service available

Things to do

  • Billiards/pool table
  • Fitness center
  • Foosball table
  • Full-service spa
  • Helicopter/airplane tours
  • Indoor pool
  • Sauna
  • Shopping
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance

Room amenities

Entertainment

  • Cable channels
  • Flat-screen TV

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Heating
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Bathtub
  • Free toiletries
  • Hair dryer
  • Towels

Outdoor space

  • Balcony

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Desk
  • Free newspapers
  • Heated floors
  • Individually decorated
  • Individually furnished
  • Local maps
  • Phone
  • Safe
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 6:00 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Staffed front desk

Pets

  • Pets: CHF 15.00 per pet, per day
  • Only dogs are allowed
  • Maximum 1 pets
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CHF 100.0 per day.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CHF 15.00 per pet, per day
  • Rollaway bed fee: CHF 100.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, Eurocard, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in is available.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Schlosshotel Life Style Zermatt Hotel
Schlosshotel Hotel
Schlosshotel Hotel Zermatt
Schlosshotel Zermatt
Schlosshotel Tenne Hotel Zermatt
Schlosshotel Tenne Zermatt
Schlosshotel Life Style Hotel
Schlosshotel Life Style Zermatt
Schlosshotel Life Style
Schlosshotel my Lifestyle
SchlossHotel Zermatt – Active & CBD Spa Hotel Hotel
SchlossHotel Zermatt – Active & CBD Spa Hotel Zermatt
SchlossHotel Zermatt – Active & CBD Spa Hotel Hotel Zermatt

SchlossHotel Zermatt – Active & CBD Spa Hotel Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 467 out of 584 reviews" "
Rating 8 - Good. 100 out of 584 reviews" "
Rating 6 - Okay. 10 out of 584 reviews" "
Rating 4 - Poor. 5 out of 584 reviews" "
Rating 2 - Terrible. 2 out of 584 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Yun He

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The heater feels like it wasnt working properly and so well on the first night. After checking with staff, they said and came to check the heater and mention heaters are install inside the walls and may take few hours for the room to be heated. Kinda chilly the first night. And somehow from 2nd night onwards its slightly better. But we questioning on first night why would heater take so long eg.few hours as mentioned by staff for a city thats constantly in cold weather. Nevertheless, views was great from balcony when the weather is good, able to see famous matterhorn well. Not so impressed with their breakfast choices and we stay for 3 nights, got pretty bored with exact same breakfast choices for 3 mornings.
Stayed 3 nights in Feb 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing! Best Location
Stayed 4 nights in Feb 2024

10/10 Excellent

Anthony

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location next to thw train station. Incredible service. The team at the Schlosshotel is incredible. Every time we come to Zermatt this is where we stay.
Stayed 10 nights in Jan 2024

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for ski holiday. Very close to trains - both from Geneva/Zurich and up the mountain. Excellent included breakfast.
Stayed 11 nights in Jan 2024

10/10 Excellent

Meredith

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024

10/10 Excellent

MUN HOO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Average all good, only breakfast, choices is less.
Stayed 2 nights in Jan 2024

10/10 Excellent

Sabah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel in nice quite area, room was spotless clean and everything was just as u expect, Jim, Max and other staff are very helpful and friendly.
Stayed 2 nights in Jul 2023

10/10 Excellent

Luciana

Travelled with partner
Stayed 1 night in Dec 2023

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect accommodations, friendly and helpful staff. Great location. I highly recommend.
Stayed 1 night in Dec 2023

10/10 Excellent

Derek

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023